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whitePaper | July 5, 2023

Never before has the launch of a new technology so rapidly fired the imagination of enterprises and consumers alike. The arrival of ChatGPT in November 2022 showcased the potential of Generative AI powered by Large Language Models (LLMs) in addressing a vast array of new use cases. These use cases were previously unimaginable with conventional computing and analytical AI (now sometimes described as “traditional” or “classic” AI).

whitePaper | August 26, 2022

Evolving data centers into intelligent hubs for digitized business processes poses numerous challenges for IT managers. Many organizations are already adopting hybrid IT concepts to make their data center operations more flexible. However, they also have to keep an eye on new requirements such as IoT, AI, blockchain, container technology as well as data security, legal regulations and climate change. How can all this be seamlessly integrated and managed? And, what will matter next for the data center of the future?

whitePaper | January 20, 2022

Machine learning (ML) algorithms are moving to the IoT edge due to various considerations such as latency, power consumption, cost, network bandwidth, reliability, privacy and security. Hence, there is an increasing interest in developing neural network (NN) solutions to deploy them on low-power edge devices such as the Arm Cortex-M microcontroller systems. To enable that, we present CMSIS-NN, an open-source library of optimized software kernels that maximize the NN performance on Cortex-M cores with minimal memory footprint overhead. We further present methods for NN architecture exploration, using image classification on CIFAR-10 dataset as an example, to develop models that fit on such constrained devices.

whitePaper | July 31, 2020

The current COVID pandemic has paralyzed large parts of our industry with significant movement limitations, occupancy restrictions, and in some cases complete shutdowns. Now, as the initial threat seems to be subsiding, governments and businesses must determine what is required to get back to some sense of normalcy. The biggest hurdles will be regulatory and/or safety-driven. Although the timelines and requirements for the easing of restrictions vary greatly, there are two common threads: limiting occupancy levels and contact tracing individuals who have tested positive for the virus.

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

whitePaper | June 4, 2021

In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks. There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient.