IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

Spotlight

iVision

iVision engineers success for its clients through objective recommendations, process and technology expertise, as well as best-of-breed guidance. The firm provides infrastructure and application solutions, and it is organized into five complementary practices, including: Infrastructure Services, Data Center, Converged Network and Application Development - all supported by the Delivery Assurance practice.

OTHER WHITEPAPERS
news image

The future of AI is hybrid

whitePaper | May 15, 2023

The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for compute,2 AI processing must be distributed between the cloud and devices for AI to scale and reach its full potential – just like traditional computing evolved from mainframes and thin clients to today’s mix of cloud and edge devices. A hybrid AI architecture distributes and coordinates AI workloads among cloud and edge devices, rather than processing in the cloud alone. The cloud and edge devices, such as smartphones, vehicles, PCs, and IoT devices, work together to deliver more powerful, efficient, and highly optimized AI.

Read More
news image

ACCELERATE DEEP LEARNING WITH A MODERN DATA PLATFORM

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.

Read More
news image

How Data Can Help Us Get Back to School Safely

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.

Read More
news image

Modern IT Management With AIOps

whitePaper | September 13, 2022

Companies are going digital, whether their IT infrastructure is ready or not. Digital transformation initiatives like migrating to cloud promise speed, adaptability and reduced costs to effectively respond to today’s real-time, customer-focused world.

Read More
news image

A Beginners Guide to Conversational AI

whitePaper | September 22, 2021

The value of conversational AI is clear—meaning it’s time to take the next step and begin setting specific goals if you want to see real returns on your investment. Access this beginner’s guide to conversational AI to learn important industry terms and explore the questions you need to be asking as you explore different solutions.

Read More
news image

Into the era of secure remote work

whitePaper | April 14, 2021

While the new era of remote work has provided some businesses with surprising productivity boosts as high as 13%, many are still struggling to secure their suddenly expanded network of remote endpoints and IT resources against a growing onslaught of cyberthreats.

Read More

Spotlight

iVision

iVision engineers success for its clients through objective recommendations, process and technology expertise, as well as best-of-breed guidance. The firm provides infrastructure and application solutions, and it is organized into five complementary practices, including: Infrastructure Services, Data Center, Converged Network and Application Development - all supported by the Delivery Assurance practice.

Events