IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

Spotlight

Vivvo

At Vivvo we are adamant about challenging the status quo in a good way. We believe in innovating with purpose for our customers, continuously improving the way solutions are built, delivered and supported. Talented people are the heart of any successful company and we seek the brightest minds in the industry, engaging the right people at the right time on every project.

OTHER WHITEPAPERS
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Unlocking Value from Artificial Intelligence in Manufacturing

whitePaper | December 28, 2022

This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders.

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Best Practices for Secure Access of Third Party APIs from Mobile Apps

whitePaper | September 28, 2022

Mobile apps typically communicate with several backend services over the Internet. In some cases those services may have been developed specifically for that mobile app, but in most cases the app will be dependent on services developed by a 3rd party. This whitepaper discusses how communication with those services can be properly secured, and how Approov’s new runtime secrets protection feature enables significantly enhanced security to be added with a minimum of development effort.

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Osterman Research - Improve Performance of Microsoft Office 365

whitePaper | July 31, 2020

Microsoft 365 provides organizations with a range of efficient, new-style productivity and collaboration tools that are widely embraced across the world. However, Microsoft 365 comes with some shortcomings in certain key areas, such as security, auditing, archiving, backup and recovery, data protection, and more. Relying solely on the native capabilities in Microsoft 365 can lead to challenges, such as missed security threats and the inability to recover accidentally deleted data – all of which can be costly.

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Using Cloud-Driven Technology to Help Establish a New Normal

whitePaper | July 31, 2020

The current COVID pandemic has paralyzed large parts of our industry with significant movement limitations, occupancy restrictions, and in some cases complete shutdowns. Now, as the initial threat seems to be subsiding, governments and businesses must determine what is required to get back to some sense of normalcy. The biggest hurdles will be regulatory and/or safety-driven. Although the timelines and requirements for the easing of restrictions vary greatly, there are two common threads: limiting occupancy levels and contact tracing individuals who have tested positive for the virus.

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A New Technology Stack

whitePaper | November 23, 2022

Over the last four decades, the information technology industry has grown from about $50 billion globally in 1980 to more than $4 trillion. During this time, the IT industry has experienced the transition from mainframe computing to minicomputers, to personal computing, to internet computing, and to handheld computing.

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The Industrialization of AI

whitePaper | September 15, 2022

No broad industry trend, not client/server computing, not affordable hardware, not even the cloud itself, promises to so completely reshape the enterprise than artificial intelligence (AI). Melding decades-old mathematical principles with cutting edge algorithms and readily available, high performance hardware, AI is creating a seismic shift in the way companies across all industries build, maintain, and understand their core and departmental business operations.

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Spotlight

Vivvo

At Vivvo we are adamant about challenging the status quo in a good way. We believe in innovating with purpose for our customers, continuously improving the way solutions are built, delivered and supported. Talented people are the heart of any successful company and we seek the brightest minds in the industry, engaging the right people at the right time on every project.

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