IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

Spotlight

Alsid

Alsid helps corporates to anticipate attacks by detecting breaches before hackers can exploit them. Founded by security experts we created the first proactive and intelligent cybersecurity product able to protect the heart of the networks : Active Directory. The technology identifies in real time every weak signal that preceed security incident and raise comprehensive alerts to help companies to block the attack. Thanks to a cloud-based approach, the solution can be deployed in a matter of minutes allowing business continuity without any impact.

OTHER WHITEPAPERS
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Microsoft Vulnerabilities Report 2022

whitePaper | August 22, 2022

Now in its ninth year, the Microsoft Vulnerabilities Report provides a unique analysis of the vulnerability landscape in Microsoft’s ecosystem. Historically, the report has delivered a holistic annual view of the vulnerabilities within Microsoft’s platforms and products, and has established an undeniable business case for the importance of removing admin rights to reduce risk.

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Getting Visibility into IT Operations with Effective Discovery and Service Mapping

whitePaper | July 23, 2020

IT Operations Management (ITOM) is more important than ever in today’s fast-changing world. It helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. By providing IT with a single platform for operations management, ITOM is the enabler of speed, agility, complete visibility and rapid problem detection. This maximizes business return from IT investment by cost-effectively achieving optimum IT performance.

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Optimize Microsoft SQL Server Workloads with NetApp Solutions

whitePaper | July 31, 2020

IT organizations face constant change. There’s the overarching transition to cloud, which raises questions about what workloads to move when. And there are application-level transitions imposed by vendors when they end support for older versions of software, forcing companies to upgrade. Microsoft SQL Server is swept up in both of these transitions. Organizations rely on SQL Server for everything from ERP to analytics, and thousands of them are running the 2008 or older versions that are now end of support.

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AI in Retail Marketing

whitePaper | August 18, 2021

Among retail marketers, a reliance on traditional business intelligence tools has left the intuitive decision-making in the hands of the marketing team. Download this guide to learn how to solve this AI dilemma.

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Decoding the 7 traits of companies achieving success with AI

whitePaper | January 18, 2020

As organizations adopt digital transformation strategies to prepare for the future, a core idea for how to accelerate that transformation is the adoption of AI. While most organizations fundamentally believe in the promise of AI, they are still only just beginning to use it. Only 1 in 5.5 organizations are deeply committed to AI, while more than half are experimenting or beginning to see it around their organization.

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Unleash data and AI forcompetitive advantageReady your data for AIand multicloud

whitePaper | January 10, 2020

Instead of following a set of rote, preprogrammed instructions, AI enables machines to learn, and then “act,” on information. Your voice-activated phone, technologies such as speech and image recognition, autonomous vehicles, the smart devices in your home—all of these advances were made possible by AI technology. AI also marks a fundamental advancement in critical, often time-consuming, business processes. It’s poised to dramatically enhance human decision-making and improve an organization’s ability to make predictions, automate business practices, and optimize logistics.

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Spotlight

Alsid

Alsid helps corporates to anticipate attacks by detecting breaches before hackers can exploit them. Founded by security experts we created the first proactive and intelligent cybersecurity product able to protect the heart of the networks : Active Directory. The technology identifies in real time every weak signal that preceed security incident and raise comprehensive alerts to help companies to block the attack. Thanks to a cloud-based approach, the solution can be deployed in a matter of minutes allowing business continuity without any impact.

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