AI Test Drive clears the way for business case validation

whitePaper | July 20, 2022

The growing diversity of actors and circumstances involved in AI/ML deployment makes establishing a set of ethical participatory practices especially difficult for this field. Even among practitioners working at the same organization, there can be substantial differences in both their knowledge about how AI/ML systems were created or will be used and their ability to incorporate inclusive practices. Additionally, the greater availability of AI development platforms, including “no-code” platforms, means that algorithmic models can be deployed without having deep expertise, expanding the number of circumstances automated systems are deployed in. This means many more instances where automated systems are being deployed without consideration of how the algorithms were developed, the provenance of the datasets and nature of the bias on which they were trained and tested, and the ethical implications of their development and deployment.

whitePaper | April 16, 2020

A well-built store—one that is consistent with others under a retailer’s umbrella—is a powerful tool for communicating a brand. In fact, arguably nothing (beyond the product itself) is a more tangible signifier of the brand than the store environment. This puts the store planning team in the position of acting as brand managers and means that for the construction manager, whether he/she is employed in house by the retail company or as a contractor specializing in retail construction, understanding the brand (the retailer’s goals, visions, and marketing strategies) is a cornerstone of day-to-day work.

whitePaper | May 25, 2022

In the past few years, artificial intelligence (AI) has proved to be much more than just a buzzword, successfully redefining the way that businesses work. From finance to healthcare, various industries have shown tangible outcomes from using AI as a part of their solutions, reiterating the immense possibilities this technology can provide for the world.

whitePaper | December 28, 2022

This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders.

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

whitePaper | December 30, 2022

The technological development of artificial intelligence (AI) is proceeding rapidly, with investment in AI-based solutions dramatically increasing across the globe. Europe is no exception.