Using Cloud-Driven Technology to Help Establish a New Normal

whitePaper | June 29, 2022

The Responsible AI Institute (RAII) is developing one of the world’s first responsible AI certification programs. The RAII Certification Program is aligned with emerging global AI laws and regulations, internationally agreed-upon AI principles, research, emerging best practices, and human rights frameworks.

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.

whitePaper | June 4, 2021

In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks. There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient.

whitePaper | December 22, 2022

Machine learning, one of the key building blocks of AI, has been a part of the technological world since the 1950s, when the earliest programmers asked computers to make sense of large sets of data. Programmers have increasingly refined the ability of machines to study data in order to detect patterns that allow computers to then organise information, identify relationships, make predictions and detect anomalies. Today, modern applications of AI have already given us self-driving cars and virtual assistants and have helped us detect fraud and manage resources like electricity more efficiently. Sectors as diverse as retail, sports, banking, manufacturing and healthcare have all found applications for machine learning and AI.

whitePaper | August 23, 2022

Today, there is a real-time, global, tectonic shift in the workplace caused by digital transformation. Accelerated by the Covid pandemic, this digital transformation has created never-seen-before opportunities and significant workplace disruption. Fully realizing the new market opportunities demands a modernized workforce.

whitePaper | October 18, 2022

If you have worked in lending for even just the past year, you have already experienced its cyclical nature. Take mortgage lending, for example. Less than a year ago, the main problem facing mortgage originators was how to process high volumes of applications while still observing regulatory compliance and conformance to underwriting policies.