How AI Is Transforming IT Service Desk and Customer Service

June 4, 2021

In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks.

There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient.

Spotlight

IQ Inc

Since 1994, IQ Inc. has delivered custom, quality software development, testing, and consulting services to businesses big and small. From concept through analysis and prototyping to delivering a complete solution, we engage the right people, the right technology, and the right process… at the right time.

OTHER WHITEPAPERS
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Democratizing AI: Transforming Your Operating Model to Support AI Adoption

whitePaper | May 20, 2021

AI has become a strategic imperative. Early adopters are achieving massive returns, while others risk falling behind. Yet, with AI knowledge and resources scarce, most companies cannot copy the FAANG approach. Even if their vast resources were more readily available, it’s hard to reboot an organization without disrupting the bottom line. Most executives need to work with the resources available — their existing people, processes, and technology.

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CIO vision 2025: Bridging the gap between BI and AI

whitePaper | September 23, 2022

It’s been several years since organizations began adopting artificial intelligence (AI) to improve their business; few have come close to mastering its existing capabilities. A small number of organizations in our research aim to become AI-driven—a status we define as AI and machine learning underpinning almost everything the enterprise does—by 2025. However, this elite group—who we term “AI leaders”1—as well as the many others looking simply to embed AI more firmly in the enterprise foundations face formidable challenges to achieving their objectives.

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Dell PowerScale: Key Performance Prediction using Artificial Intelligence for IT Operations (AIOps)

whitePaper | September 28, 2022

Architecting IT infrastructure has never been more challenging than it is today. Many enduser workloads, such as semiconductor design, autonomous driving development, and life sciences and healthcare are growing more complex every day. With that complexity comes growing demand on IT.

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How Data Can Help Us Get Back to School Safely

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.

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How to Build an API

whitePaper | November 15, 2021

A few key decisions need to be made before you can start building your new API. In this preparation phase you should define the application domain semantics, decide what API architectural style you are going to use, and form an API style guide.

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AI & Analytics: Trends 2021-2022 and Market Research

whitePaper | July 28, 2022

Before the pandemic, the path to AI adoption used to be slow and steady. According to the survey of industryleading firms, only 48% of companies deemed AI and Big Data a source of innovation. In 2021, this number has climbed to almost 65 percent.

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Spotlight

IQ Inc

Since 1994, IQ Inc. has delivered custom, quality software development, testing, and consulting services to businesses big and small. From concept through analysis and prototyping to delivering a complete solution, we engage the right people, the right technology, and the right process… at the right time.

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