How AI Is Transforming IT Service Desk and Customer Service

June 4, 2021

In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks.

There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient.

Spotlight

Microsoft Corp

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. It believes that technology can and should be a force for good and that meaningful innovation can and will contribute to a brighter world in big and small ways. It thrives on diverse voices and engage its employees’ and customers’ experiences, strengths, and different points of view to inform, challenge, and stretch our thinking. It believes that technology is a powerful force for good and are working to foster a sustainable future where everyone has access to the benefits and opportunities created by technology. It believes that, when designed with people at the center, AI can extend your capabilities, free you up for more creative and strategic endeavors, and help you or your organization achieve more. It delivers secure, private, and reliable computing experiences based on sound business

OTHER WHITEPAPERS
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Osterman Research - Improve Performance of Microsoft Office 365

whitePaper | July 31, 2020

Microsoft 365 provides organizations with a range of efficient, new-style productivity and collaboration tools that are widely embraced across the world. However, Microsoft 365 comes with some shortcomings in certain key areas, such as security, auditing, archiving, backup and recovery, data protection, and more. Relying solely on the native capabilities in Microsoft 365 can lead to challenges, such as missed security threats and the inability to recover accidentally deleted data – all of which can be costly.

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Multilayered cybersecurity: part ofmodern cyber protection

whitePaper | August 10, 2020

Data is the most important asset businesses have. As the world has become increasingly digital, data has grown in volume and value. In fact, this most valuable resource of modern society doubles in volume every year and that growth rate is likely to accelerate even further. Of course, this creates a challenge: how to store data securely and how to be sure that every operation with data is secured? Today loss of data means loss of everything: business, identity, future, and even life in some cases.

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Leveraging a comprehensive reference architecturefor AI that significantly reduces time-to-insight

whitePaper | September 29, 2021

Penguin Computing’s Analytics Practice acts as a single point of reference for hardware, software, architectural design, and much more, enabling organizations to focus their energy on their AI projects. Access this white paper to learn more about this secure, end-to-end solution designed to alleviate AI infrastructure woes.

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Artificial Intelligence in Talent Assessment and Selection

whitePaper | December 1, 2021

The health and vibrancy of our national economy depends on the health and vibrancy of our organizations. How an organization is staffed is a key driver of its health. Yet only one in three executives rates his or her company as “very effective” at reducing unsuccessful hiring decisions (Bravery et al., 2019). Thus, industrial-organizational (I-O) psychologists help organizations thrive by choosing the right talent for the right job at the right time, using the most accurate, cost effective, and fair tools available (Ployhart, Schmitt, & Tippins, 2017).

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ACCELERATE DEEP LEARNING WITH A MODERN DATA PLATFORM

whitePaper | February 17, 2022

Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights in the massive amounts of data.

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10 Things You Need to Know About the EU WhitePaper on Artificial Intelligence

whitePaper | March 8, 2020

On February 19, 2020, the European Commission (Commission) published proposals for the regulation of Artificial Intelligence (AI) with potentially far-reaching implications both for users and developers worldwide. The proposals are contained in a densely written 26-page “White Paper” which in this alert we distill down to 10 take-away points. The White Paper, together with the other strategy documents published at the same time1, is vital reading for any business which participates in the data economy, and in particular companies that operate across borders.

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Spotlight

Microsoft Corp

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. It believes that technology can and should be a force for good and that meaningful innovation can and will contribute to a brighter world in big and small ways. It thrives on diverse voices and engage its employees’ and customers’ experiences, strengths, and different points of view to inform, challenge, and stretch our thinking. It believes that technology is a powerful force for good and are working to foster a sustainable future where everyone has access to the benefits and opportunities created by technology. It believes that, when designed with people at the center, AI can extend your capabilities, free you up for more creative and strategic endeavors, and help you or your organization achieve more. It delivers secure, private, and reliable computing experiences based on sound business

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