How AI Is Transforming IT Service Desk and Customer Service

June 4, 2021

In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks.

There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient.

Spotlight

Modis

Whether you are a company looking to build a great IT team or an IT professional hoping to take the next step in your career, Modis has the connections you need to achieve your goals. As a global provider of IT staffing services, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day – for both temporary and permanent assignments and across virtually all industries. Working closely with you, we use our insight, flexibility and expanded resources to help you turn your aspirations into reality.

OTHER WHITEPAPERS
news image

WHAT JOBS ARE AFFECTED BY AI?

whitePaper | December 15, 2019

The debate between experts over how automation will affect the future of work has been one of the most active cottage industries in labor economics in recent years. Numerous scholars forecast major disruptions of human work; others minimize those impacts. And yet, the field has nevertheless managed to generate a number of shared insights, with none more consistent than the finding that least welloff will suffer automation’s greatest shocks on the labor market.

Read More
news image

AI Act: Risk Classification of AI Systems from a Practical Perspective

whitePaper | March 22, 2023

Artificial intelligence is increasingly becoming a part of our everyday lives, whether at home, in industry or in the public sector. The technology poses risks, but also opens up new opportunities. This presents the institutions in Brussels with the challenge of finding a balance between innovation and regulation for AI in the EU.

Read More
news image

Artificial intelligence across industries

whitePaper | September 12, 2022

Artificial intelligence is currently attracting considerable interest and attention from industry, researchers, governments as well as investors, who are pouring record amounts of money into the development of new machine learning technologies and applications.

Read More
news image

Decoding the 7 traits of companies achieving success with AI

whitePaper | January 18, 2020

As organizations adopt digital transformation strategies to prepare for the future, a core idea for how to accelerate that transformation is the adoption of AI. While most organizations fundamentally believe in the promise of AI, they are still only just beginning to use it. Only 1 in 5.5 organizations are deeply committed to AI, while more than half are experimenting or beginning to see it around their organization.

Read More
news image

STATE OFENTERPRISE AIIN INDIA2019

whitePaper | November 1, 2019

It's futile to deny it, but Artificial Intelligence (AI) is no longer the buzzword of tomorrow, it's a striking reality of today, and the enterprise landscape of AI has never looked more promising than it does today! Indian Enterprise Market for AI to be estimated to be $100 million, growing at 200-250% CAGR. Futuristic growth of this sort clearly underscores the potential in the big revolution that business leaders should prepare for!

Read More
news image

DELLQUINN: A Machine Learning-Based, Resource Capacity Optimization Solution

whitePaper | August 23, 2022

This white paper describes the features and benefits of a machine learning-based resource optimization solution that helps the Dell High End Storage Field Services Team perform capacity planning more efficiently and with the potential to optimize resource utilization and overtime.

Read More

Spotlight

Modis

Whether you are a company looking to build a great IT team or an IT professional hoping to take the next step in your career, Modis has the connections you need to achieve your goals. As a global provider of IT staffing services, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day – for both temporary and permanent assignments and across virtually all industries. Working closely with you, we use our insight, flexibility and expanded resources to help you turn your aspirations into reality.

Events