servicestrategies
A recent Forrester Research report showed that over 40% of business and tech professionals surveyed are interested in AI for Customer Support. And, according to the Service Council, 50% of service organizations are facing significant talent shortages that are negatively affecting their business, with another 38% expecting issues soon. The need to always improve the customer support experience coupled with the loss of skilled employees to retirement is creating a “Know-How” gap that is difficult to replace.
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Have you ever considered that your customers may be more diverse than your messaging and outreach strategies?
Driven by an increasingly globalised society, demographic and geographic indicators aren’t as accurate as they were once thought to be when determining market segments.
This on-demand webinar with SightX explains how to use AI to reimagine your buyer personas and even uncover something new.
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DataStax
For enterprises, it’s disrupt or be disrupted. Today’s Right-Now Economy requires companies to meet soaring customer expectations set by their most recent online shopping, banking transaction, or package tracking experience. Employees and customers alike expect applications to be always on, real time, and contextual.Join the DataStax and Microsoft cloud expert team for an on-demand webinar, to learn how an enterprise-ready hybrid cloud data layer can help you:Accelerate time to market and scale linearly.
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Disparate digital experiences (DX) are one of the biggest challenges businesses face today. Poorly thought out or siloed content can not only prevent enterprises from creating the best digital experiences for their customers, but can ultimately also lead a business to fail to reach its goals.
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