DEK Technologies

AI Tech, Innovation

ConnectWise | February 10, 2023

On February 9, 2023, ConnectWise, a company that makes software for IT solution providers, announced that its remote monitoring and management tools, ConnectWise Automate and ConnectWise RMM, will now work with OpenAI's language model, ChatGPT. The integration will allow MSPs to automate customer ticketing and issue tracking processes, leading to faster response times and improved customer service. With ConnectWise's tools and OpenAI's language model ChatGPT, MSPs wi...

Deep Learning

ICS | January 11, 2021

ICS, a portfolio company of ClearLight Partners and leading provider of Information Technology (IT) Managed Services in the Northeast, announced it has acquired AKUITY Technologies (“AKUITY”), a provider of IT Managed Services in the greater New England area. Headquartered in Auburn, MA, AKUITY was founded in 1988 and has grown by helping small-to-medium sized businesses throughout New England achieve success through greater returns on their technology investment. Alon...

AI Tech, AI Applications, Software

Prnewswire | July 18, 2023

Sendbird, the global in-app conversations platform powering over 300 million monthly active users across 4000 apps, today announced the launch of its SmartAssistant, a first-of-its-kind, conversational AI solution for marketing, commerce, and customer service. SmartAssistant is a highly flexible AI chatbot for apps that provides high-quality responses to user queries. Whether it's answering frequently asked questions, offering personalized product recommendations, or troubleshooting or...

AI Tech

Pegasystems | March 23, 2022

Pegasystems Inc. , the software company that crushes business complexity, today announced the latest edition of its Pega Infinity™ software suite that helps empower organizations to quickly deploy apps, create smarter workflows, and deliver better experiences for businesses and their customers. With low-code innovation, applied AI and automation, and a modern cloud architecture, Pega Infinity version 8.7 helps organizations innovate faster at scale while creating better total experiences f...