On February 9, 2023, ConnectWise, a company that makes software for IT solution providers, announced that its remote monitoring and management tools, ConnectWise Automate and ConnectWise RMM, will now work with OpenAI's language model, ChatGPT.
The integration will allow MSPs to automate customer ticketing and issue tracking processes, leading to faster response times and improved customer service. With ConnectWise's tools and OpenAI's language model ChatGPT, MSPs will be able to improve their customer service by automating ticketing and issue tracking, which will lead to faster response times.
Raghu Bongula, chief technology officer at ConnectWise, said, "The explosive growth of artificial intelligence tools like OpenAI’s ChatGPT present huge potential in the technology sector, particularly in use cases for MSPs." He added, "ConnectWise has long been a pioneer in building innovative solutions for MSPs, and we’ve been prototyping with AI for some time; our engineers love challenging tasks and finding new ways to solve problems for our partners." He anticipated, "We had plans to bring AI to our RMM and the ConnectWise Asio™ platform later this year, but with OpenAI, this accelerated our launch plans." He further exclaimed, "We're excited to add this as a core capability within Asio."
With AI-powered solutions, MSPs will be able to better understand customer needs and preferences and provide a more comprehensive and reliable service. ConnectWise is committed to improving its offerings and will be releasing the integration this month. This integration of ConnectWise and OpenAI shows how technology can be leveraged to improve customer service and make MSPs' systems work better.
About ConnectWise
ConnectWise is a leading global software company that wants to help IT solution providers (TSPs) succeed by giving them the best software, services, a community, and an integration marketplace. ConnectWise provides an innovative, integrated, and security-centric platform—Asio—that provides unrivaled flexibility, enabling partners to achieve profitable, long-term growth. TSPs can benefit from ConnectWise's automation, IT documentation, and data management capabilities while also increasing revenue through remote monitoring, cybersecurity, and backup and disaster recovery technologies.