AI TECH

Pega Delivers New Intelligent, Low-Code Capabilities for AI-Powered Decisioning and Workflow Automation

Pegasystems | March 23, 2022

Pegasystems Inc. , the software company that crushes business complexity, today announced the latest edition of its Pega Infinity™ software suite that helps empower organizations to quickly deploy apps, create smarter workflows, and deliver better experiences for businesses and their customers. With low-code innovation, applied AI and automation, and a modern cloud architecture, Pega Infinity version 8.7 helps organizations innovate faster at scale while creating better total experiences for all end users.

An increasingly competitive marketplace made more challenging by the pandemic-induced labor shortage has resulted in a pressing need to retain and empower employees while also meeting and surpassing customers' expectations. Gartner defines this as total experience (TX) – creating optimal environments for employees and customers. To do so, organizations need low-code, intelligent solutions that help employees (from pro developers to business users) innovate quickly and work effectively while giving customers optimal, personalized experiences during every interaction.

Available now, Pega Infinity 8.7 helps organizations improve TX with a seamlessly integrated set of capabilities that accelerate digital transformation with the speed, scale, and flexibility needed to overcome any business challenge or need. New enhancements to Pega Platform™, Pega Customer Service™, and Pega Customer Decision Hub™ enable businesses leaders to:

Optimize outcomes with AI-powered capabilities in Pega Customer Decision Hub to better engage with customers, including:

  • Customer Profile Viewer: This new feature lets users deep dive into individual customer's propensities, behaviors, suppressions, and potential value. They can also explore customers' omnichannel interaction history to better optimize responses, proactively detect future issues, and simulate next-best-action strategy performance.
  • Action Performance Tracker: Also new in Pega Infinity 8.7, this feature helps users proactively monitor offer performance and determine the success of next-best-action recommendations. Automated alerts inform users of anomalies and help prioritize triage, streamlining the troubleshooting process.
  • Adaptive gradient boosting: These online learning algorithms increase predictive accuracy by allowing users to understand the impact of each model feature on overall performance. This helps ensure success before deploying to production for the most relevant, empathetic customer experiences possible.

Provide faster, more personalized customer service with enhancements to Pega Customer Service for digital messaging, pre-built service workflows, and AI-powered tools for agents, such as:

  • Pega Voice AI and Messaging AI: As previewed last month, these Conversational AI capabilities serve as copilots for agents, listening to live phone and chat conversations, analyzing intent, recommending next steps, improving script adherence, and doing data entry for agents, which reduces average handle time and improves agent and customer experiences.
  • New digital messaging capabilities: Asynchronous web messaging lets customers leave a web chat and return to it later without restarting the conversation. A new mobile messaging software development kit (SDK) lets organizations embed web messaging directly into iOS and Android mobile apps, providing more digital engagement options to customers.
  • Industry-specific microjourneys: New pre-built service workflows for the communications, financial services, and healthcare industries help deploy and implement automated service processes faster.

Work smarter and more efficiently within Pega Platform with a future-proof architecture that offers applied AI and low-code innovation, such as:

  • Enhanced Pega Process AI: New capabilities added to Pega Process AI boost efficiency by predicting which cases will and will not be successfully fulfilled, as well as learn from historical data to automate work. Users can proactively address customer needs using data and insights from each event as it happens.
  • Updated Robot Studio: With a complete redesign of Robot Studio, developers can reduce time spent on creating bots and ongoing maintenance. Upgrades include developer usability improvements from intelligent recording to easier testing workflows.
  • Improved low-code UX: Developers can deploy rich user experiences (UX) with more speed and control with a modern, single-page application architecture for more responsive user interfaces (UI). Pro developers can orchestrate multiple experiences from the same app definition while citizen developers can quickly create quality UIs with built-in guardrails.

Pega Infinity unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across entire global enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Most importantly, Pega's low-code environment helps reduce business complexity – resulting in accelerated deployments, faster iteration, and greater customer and employee satisfaction.

"The way we do business has changed. Today's leaders know providing great customer experiences is no longer enough. Instead, they need to refocus their efforts to also include great employee experiences. "By implementing solutions that help create optimal total experience, organizations gain a tremendous advantage that not only creates better customer experiences, but also empowers employees to be productive and innovate faster. These new updates to Pega Infinity are helping organizations drive truly transformative outcomes for employees and customers alike."

Kerim Akgonul, chief product officer, Pegasystems

About Pegasystems
Pega delivers innovative software that crushes business complexity so our clients can make better decisions and get work done. We help the world's leading brands solve their biggest business challenges: maximizing customer lifetime value, streamlining customer service, and boosting operational efficiency. Pega technology is powered by real-time AI and intelligent automation, while our scalable architecture and low-code platform help enterprises adapt to rapid change and transform for tomorrow.

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Data science is Vectra AI’s north star. We have always believed that data science and AI, if used properly, can transform our fight against cyberattacks and give an edge to defenders. However, not all AI is the same.

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Data science is Vectra AI’s north star. We have always believed that data science and AI, if used properly, can transform our fight against cyberattacks and give an edge to defenders. However, not all AI is the same.

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PCS Software Releases 3rd Quarter Updates to the AI Transportation Management Platform

PCS Software | November 07, 2022

PCS Software (PCS), the leading transportation management (TMS) platform provider for shippers, carriers and brokerages in North America, announces new software updates that enable customers to further streamline freight transactions and enhance their service capabilities. New Features Unveiled for PCS Shipper TMS PCS Software updated its Shipper TMS platform with features that harness the power of artificial intelligence (AI) to automate and improve results in key transportation and logistics processes. The feature updates include: LTL Rating - PCS Shipper TMS can now automate the LTL rating process. This update reduces errors and frees users from manual work, allowing companies to redeploy resources on more valuable activities like generating revenue, procuring capacity, and finding cost savings. DAT Rate Index - Users can now take full advantage of their investment in the DAT rating index. A robust integration with PCS Shipper TMS connects with the DAT rating index and gives users instant access to rates based on equipment type (flatbed, dry van, reefer, etc.), origin and destination, rate type (truckload, LTL, intermodal), period, geographic market, and more. Quote APIs - PCS has added the ability for users to access and book capacity for new trade lanes and commodities without resorting to spot market rating AND without procuring a contracted rate. The new service is backed by leading freight brokers such as Uber Freight, Convoy, and more. PCS Shipper TMS helps users save time and money by directly accessing a guaranteed rate for loads they need to cover. The above features are set to launch alongside several updates for Shipper TMS that include improved reporting capabilities, support for the movement of inbound materials, and a better user interface and experience (UI/UX). PCS Carrier TMS Expanding Capabilities for Dispatch Service Providers Dispatch service providers can now access a cutting-edge TMS to service their carrier clients. PCS Carrier TMS is now offering unlimited subordinate databases under a single company. This allows providers to streamline dispatch services for an unlimited number of clients without the need to jump from app to app or manually manage their databases with disconnected spreadsheets. By managing their services within a single platform, independent dispatchers can scale operations as their business grows without costly investments into additional TMS accounts. Open Trial for PCS Prime Express PCS is announcing that PCS Prime Express is now entering open trial stage. Prime Express is a novel AI Transportation Management Platform (TMP) that optimally matches loads, assets, and drivers within networks and across supply chains. Utilizing an innovative and holistic approach, Prime Express is a departure from traditional transportation management software. Rather than serving individual sectors of the transportation and logistics industry, PCS has developed a single, unified web-based solution that serves both shippers and carriers and brings them together into a single platform. The software automates load planning for shippers as well as dispatch notifications to carriers with one simple platform that integrates with their existing PCS Carrier or Shipper TMS. With built-in artificial intelligence and machine learning capabilities, this new method offers immediate benefits not found in other systems, all through an easily accessible portal. "The release of Prime Express comes at the perfect time. With access to powerful load and driver optimization technology in a single, easy-to-use platform, shippers and carriers of all sizes will be able to increase efficiency and sharpen their competitive edge." Paul Beavers, CTO of PCS Software About PCS Software PCS Software is an AI-driven transportation management platform leader fielding disruptive innovation for mid-to-large sized enterprise shippers, carriers, and brokers in the United States and Canada. Cloud-based, API-integrated, PCS Software automates the entire transportation logistics operation via a single, comprehensive solution. Accessible via the web or the companion mobile app, the PCS platform delivers powerful functionality to manage rate and route optimization, mode selection, dispatch/tendering, carrier and fleet management, safety and compliance, freight yard management, settlement/accounting and more.

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Birdeye Introduces Social Media Software for Local Businesses and Brands

Birdeye | January 31, 2023

On January 30, 2023, Birdeye, a leading all-in-one reputation and digital customer experience platform, announced the release of Birdeye Social, a social media software platform designed to revolutionize social media management for local businesses with multiple social media accounts. Birdeye Social streamlines social publication and reputation monitoring for companies with multiple locations. As a result, businesses can produce and publish customized content with individual local information in one step, rather than manually creating separate posts for each location and localizing posts across dozens of sites. As the need for social communication and consumer convenience grows, it has become vital for local brands and enterprises to leverage technology to engage with their customers digitally at scale. By combining Social with Birdeye's digital customer experience platform, local brands and businesses gain access to a comprehensive growth platform. It includes solutions for managing reputation, getting found online, enhancing customer satisfaction, and engaging with consumers via text, web chat, and now social media. Birdeye's President, and Chief Operating Officer, Dave Lehman, commented, "Unfortunately, most social media tools were not designed for multi-location businesses, making it tedious to monitor social reputation and post across multiple accounts and locations." (Source – Business Wire) Birdeye Co-founder and President of Research and Development Neeraj Gupta commented, "Birdeye Social was designed from the ground up to meet the unique needs of multi-location businesses." He added, "Birdeye is the highest-rated platform to publish personalized social content across locations, monitor and respond to mentions, engage with followers, and get critical business insights — within our all-in-one digital customer experience platform." (Source – Business Wire) About Birdeye Founded in 2012, Birdeye is a leading all-in-one reputation and digital customer experience platform for local businesses and brands. Its all-in-one platform facilitates over 100,000 businesses to seamlessly manage online reputation, interact with prospects via digital channels, and obtain customer experience insights to increase sales and prosper. The company is led by a team of visionaries from Amazon, Google, Salesforce, and Yahoo and is funded by Silicon Valley's who's who, including Yahoo co-founder Jerry Yang, Salesforce founder Marc Benioff, Trinity Ventures, Accel-KKR and World Innovation Lab.

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Edge Impulse to Lower Barrier to Machine Learning Application Development Through Software Integration Collaboration with Renesas

Edge Impulse | November 29, 2022

Edge Impulse, the foremost development platform for ML on edge devices, today announced a joint initiative to advance professional machine learning implementation by bringing Renesas' DRP-AI Translator software directly into Edge Impulse Studio. Edge Impulse Studio allows developers to quickly and easily create and optimize solutions with real-world data. The company's platform streamlines the entire process of collecting and structuring datasets, designing ML algorithms with ready-made building blocks, validating the models with real-time data, and deploying the fully optimized production-ready result to an edge target. The DRP-AI is Renesas' low-power, proprietary AI accelerator. The integration of DRP-AI Translator software into Edge Impulse Studio will now allow users to access its features inside the Studio environment, rather than needing to run it externally. Out-of-the-box hardware support for the integration is currently available for Renesas' new RZ/V2L Evaluation Board Kit, which offers high-precision AI inference capabilities combined with top-class power efficiency. Powered by DRP-AI and dual 1.2GHz Arm® Cortex®-A55, RZ/V2L is ideal for exploring industrial monitoring and visibility solutions. "A sound technology strategy involves coupling reliable hardware with intelligent software. "I am thrilled to connect with Renesas in making our machine learning software tools even more capable by allowing users to directly access the features that make Renesas' hardware world-class." Zach Shelby, CEO and co-founder of Edge Impulse "Edge Impulse offers our customers a state-of-the-art cloud environment that works seamlessly with Renesas' RZ/V2L MPUs," said Shigeki Kato, Vice President of Renesas' Enterprise Infrastructure Business Division. "Using the integrated development environment, engineers can easily build full-scale AI Machine Learning solutions for a wide range of applications including industrial monitoring systems, smart buildings, smart cities and other vision-based inspection systems." About Edge Impulse Edge Impulse is the leading machine learning platform, enabling all enterprises to build smarter edge products. Their technology empowers developers to bring more ML products to market faster and helps enterprise teams rapidly develop industry-specific solutions in weeks instead of years. The Edge Impulse platform provides powerful automation and low-code capabilities to make it easier to build valuable datasets and develop advanced ML with streaming data. With over 40,000 developers, and partnerships with the top silicon vendors, Edge Impulse offers a seamless integration experience to validate and deploy with confidence across the largest hardware ecosystem.

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