Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

whitePaper | July 16, 2020

In the two years since GDPR came into effect there have been more than 160,000 reported compliance breaches, resulting in fines totaling over €144 million1 . Whilst the majority of these breaches remain the result of human error, cybersecurity has an increasingly important role to play in ensuring customers’ personal information is kept safe.

whitePaper | January 15, 2022

An API is a set of routines, protocols and tools for building software applications. They are typically used to expose data or services that can be consumed by other applications. Depending on their purpose, APIs can be used internally, with partners or made available to the general public. This may not sound like something the average consumer cares about, but behind every mobile app and every modern online experience there is at least one API.

whitePaper | November 25, 2019

In 2020, artificial intelligence will no longer be a vision of the future, but a tangible reality: language agents such as Siri, Cortana or Alexa are already pervading our everyday lives. The smart assistants play our favorite music, make restaurant suggestions, recommend films, identify the fastest route to our destination and steer our car better into the parking lot than we could. We use artificially intelligent systems that are becoming more and more a matter of course both at home and at work. AI systems have slipped into our everyday lives and they are here to stay.

whitePaper | August 17, 2020

For years, employees drove to an office, opened their computer, logged onto a corporate network with their username and password and got on with their workday. But working standard hours in a fixed office location is becoming more and more rare. In fact, a report by Gallup found that 43 percent of American employees work remotely.1 This growing mobile workforce requires the same, secure access to resources as their onsite counterparts — without connecting to the corporate network. And both onsite and remote employees need secure ways to access the expanding number of applications and resources that are hosted in the cloud. To accommodate, enterprise technology and IT practices must adapt.

whitePaper | July 20, 2020

Accurate, trustworthy threat intelligence is a boon if you have it – but too much of it becomes a management headache. Analyst group 451 Research, surveying security leaders for its report Tackling the Visibility Gap in Information Security, found that 49% of enterprises using SIEM, EDR, and other security tools were overwhelmed by the day-to-day operation of managing and ingesting threat feeds into their growing technology stack.1

whitePaper | October 21, 2022

Oracle APEX is the world’s most popular low-code application platform for enterprise apps. It’s free to use with any Oracle database or database cloud service. Using a browser-based builder, you and your team create modern data-centric web apps that are reliable, scalable, and secure. End users access them with desktop or mobile browsers or install them like native apps in one click. Every day APEX developers the world over help each other succeed. They produce everything from small departmental apps done by one or two people, to complex, business critical systems engineered by a team of IT professionals.