Growing your business with APIs.

whitePaper | July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

whitePaper | September 12, 2022

A seamless customer experience has quickly emerged as a critical differentiator for businesses across all industries.1 And the bar is set high – using artificial intelligence (AI) to deliver touches like personalization, gamification and around-the-clock customer support has become an all but everyday expectation for a large number of consumers.

whitePaper | November 30, 2022

The first-generation low-code platforms required considerable adaptations and months of development in the late 1990s and early 2000s. Gartner expects that by 2024, low-code/no-code automation will account for 65% of all app development.

whitePaper | January 5, 2020

Machine learning (ML) is an application of artificial intelligence (AI) that allows systems to automatically learn and improve from exposure to more data without being explicitly programmed. ML focuses on the development of computer programs that can access data and use it to learn for themselves.1 While AI represents the broader concept of machines being able to carry out tasks in an intelligent way, machine learning is a current application of AI based on the idea that we can give machines access to data, and they can use that data to learn for themselves.

whitePaper | June 24, 2022

This new technology guide from DDN shows how optimized storage has a unique opportunity to become much more than a siloed repository for the deluge of data constantly generated in today’s hyper-connected world, but rather a platform that shares and delivers data to create competitive business value. The intended audience for this important new technology guide includes enterprise thought leaders (CIOs, director level IT, etc.), along with data scientists and data engineers who are a seeking guidance in terms of infrastructure for AI and DL in terms of specialized hardware. The emphasis of the guide is “real world” applications, workloads, and present day challenges.

whitePaper | July 31, 2020

With organizations around the world rapidly adopting Office 365, IT pros need to be prepared to perform efficient, effective tenant-to-tenant migrations. Whether you’re undergoing a merger or acquisition, or it’s time to clean up and consolidate your IT infrastructure to drive productivity and growth, a successful migration requires one thing above all else: a tight focus on your users’ needs. In the end, success is not measured by checking off pieces of data moved; it’s about ensuring that everyone remains productive during the project and after migration is complete.