Artificial Intelligence at the Heart of Business 4.0

whitePaper | November 30, 2019

The report on “Understanding the Dynamics of Artificial Intelligence in Intellectual Property” prepared by the Tata Consultancy Services in close association with the Confederation of Indian Industry (CII) captures global developments, practices of various intellectual property offices of the world, technology landscape and research outlook. This publication on IPR would provide useful information to educational & research institutions and industries doing research in this area and fill up gaps for moving forward. CII firmly believes that IPR should be at the centre stage in competing in the world of artificial intelligence in a meaningful manner. The report highlights an important recommendation that, “With evolution of new technology, it is essential to have change in the IP creation and protection ecosystem by mechanisms to develop new doctrines for new technologies, modifying the existing system to accommodate this new change and reshaping of new policies for enforcement of IPRs”.

whitePaper | December 6, 2019

Machine learning (ML)-driven personalization is fast expanding from social media to the wider information space, encompassing legacy media, multinational conglomerates and digital-native publishers: however, this is happening within a regulatory and oversight vacuum that needs to be addressed as a matter of urgency. Mass-scale adoption of personalization in communication has serious implications for human rights, societal resilience and political security. Data protection, privacy and wrongful discrimination, as well as freedom of opinion and of expression, are some of the areas impacted by this technological transformation.

whitePaper | November 28, 2022

The Future of Life Institute (FLI) welcomes the opportunity to provide feedback to the European Commission on its proposal for an artificial intelligence (AI) Liability Directive1 . Liability is an important instrument for safeguarding the interests of society. It can play a role in catalysing innovation by encouraging organisations to develop risk-mitigating technologies that reduce the likelihood of harm in products and services. At the same time, it prioritises the rights of individuals and can lead to increased trust and uptake in new technologies.

whitePaper | June 3, 2022

A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

whitePaper | January 8, 2020

AI in manufacturing is a game-changer. It has the potential to transform performance across the breadth and depth of manufacturing operations. However, the massive potential of this new Industrial 4.0 era will only be realized if manufacturers really focus their efforts on where AI can add most value and then drive the solutions to scale.