AI-driven Personalizationin Digital MediaPolitical and Societal Implications

whitePaper | August 31, 2022

Artificial intelligence and machine learning analyses are driving critical decisions impacting our lives and the economic structure of our society. These complex analytical techniques—powered by sophisticated math, computational power, and often vast amounts of data—are deployed in a variety of critical applications, from making healthcare decisions to evaluating job applications to informing parole and probation decisions to determining eligibility and pricing for insurance and other financial services.

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.

whitePaper | March 30, 2022

The Stanford Institute for Human-Centered Artificial Intelligence (HAI) offers the following submission for consideration in response to the Request for Information(RFI) by the White House Office of Science and Technology to the Update of the National Artificial Intelligence Research and Development Strategic Plan.

whitePaper | September 2, 2022

The past several years brought about an abundance of change in how we as individuals, organizations, and a society approach daily life. Our views on ethics are evolving and our sense of acting with purpose is increasing – and as part of that, diversity, equity, and inclusion have become top corporate and personal objectives. Consumers are asking the brands they engage with for more transparency and are tasking them to act in ways that are fair and respectful to all stakeholders: suppliers, employees, prospects, and anyone else who interacts with the brand.

whitePaper | June 28, 2022

Questions touching on AI ethics and fairness are becoming more mainstream. In recent years we have seen greater public consciousness of what was once a relatively obscure academic issue. This includes the close attention paid to the use of an algorithm to determine 2020 A-levels by the Office of Qualifications and Examinations Regulation (or “Ofqual”).

whitePaper | August 16, 2020

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