Solving customer contact centre challenges with Conversational AI

whitePaper | June 3, 2022

A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses

whitePaper | September 12, 2022

A seamless customer experience has quickly emerged as a critical differentiator for businesses across all industries.1 And the bar is set high – using artificial intelligence (AI) to deliver touches like personalization, gamification and around-the-clock customer support has become an all but everyday expectation for a large number of consumers.

whitePaper | October 20, 2022

Artificial intelligence has already started to have an impact on urban settings at an unprecedented pace, with sophisticated solutions being deployed in the streets, at airports and in other city installations. In fact, cities are becoming experimental sites for new forms of artificial intelligence and automation technologies that are applied across a wide variety of sectors and places.

whitePaper | May 12, 2023

Onward’s mission is to develop bold and practical ideas to boost economic opportunity, build national resilience, and strengthen communities across all parts of the United Kingdom. Our vision is to address the needs of the whole country: young and old, urban and rural, for all communities across the UK – particularly places that have too often felt neglected or ignored by Westminster. We believe in an optimistic conservatism that is truly national – one that recognises the value of markets, supported by a streamlined state that is active not absent. We are unapologetic about standing up to vested interests, putting power closer to people, and supporting the hardworking and aspirational.

whitePaper | March 22, 2023

Artificial intelligence is increasingly becoming a part of our everyday lives, whether at home, in industry or in the public sector. The technology poses risks, but also opens up new opportunities. This presents the institutions in Brussels with the challenge of finding a balance between innovation and regulation for AI in the EU.

whitePaper | December 26, 2022

IBM embraces five foundational pillars of trustworthy AI: Explainability, Fairness, Robustness, Transparency, and Privacy. These pillars underpin the development, deployment and use of AI systems. This document and IBM’s trustworthy AI pillars are meant to help you align on both process and outcomes.