Powering Contact Center Transformation by using Intel AI

whitePaper | January 15, 2022

An API is a set of routines, protocols and tools for building software applications. They are typically used to expose data or services that can be consumed by other applications. Depending on their purpose, APIs can be used internally, with partners or made available to the general public. This may not sound like something the average consumer cares about, but behind every mobile app and every modern online experience there is at least one API.

whitePaper | October 13, 2022

Walk into any Fortune 500 organization, and you’re more than likely to find a room full of data scientists. These individuals are being described by many as the difference makers, the propagators of change, the fuel to the fire of innovation, and the essential ingredient to survival in today’s digital economy. Data scientist job openings are among the hardest positions to fill in the market, yet they are among the highest paying jobs at many companies.

whitePaper | September 23, 2022

It’s been several years since organizations began adopting artificial intelligence (AI) to improve their business; few have come close to mastering its existing capabilities. A small number of organizations in our research aim to become AI-driven—a status we define as AI and machine learning underpinning almost everything the enterprise does—by 2025. However, this elite group—who we term “AI leaders”1—as well as the many others looking simply to embed AI more firmly in the enterprise foundations face formidable challenges to achieving their objectives.

whitePaper | August 14, 2020

As consumers and customers, we are accustomed to easy, intuitive and superfast transactions driven by data. Therefore, businesses have the various challenges of managing and mining the data they produce and use, but also ensuring that their digital experience is 100% reliable for their customers — so the chain of trust is never broken.

whitePaper | July 20, 2020

Privileged access is the gateway to an organization’s most valuable assets and is at the core of nearly every major security breach. Organizations must have a strategy in place to manage and monitor privileged access, as well as detect and respond to threats if they’d like to mitigate risk from today’s advanced attacks. Your application stack and infrastructure is likely quite complex and it can be hard to identify which assets are the most sensitive. And there is a never-ending supply of vendors knocking down your door competing for your time and attention. These two realities make it increasingly difficult to identify which security project to tackle next. When thinking about how to prioritize, it is advantageous to take a step back and think about your businesses goals, albeit in a slightly different way: try to envision what you would be looking for if you were an external attacker or malicious insider looking to steal sensitive data, commit Ransomware, or use your infrastructure for illicit cryptomining.

whitePaper | April 16, 2020

Front Line Consulting (FLC) is a government consulting firm—and majority veteran-ownedand-operated Project Manager-as-Agent. Presently, FLC is managing a group of 60 publicly-funded projects for Travis County, home of the unequalled Austin, Texas. Front Line’s responsibilities include meeting a tight “substantial completion” deadline defined in public forum, coming in on (taxpayer-funded) budget, and keeping elected officials apprised of financials and material progress in projects within their respective jurisdictions.