Front Line Consulting

whitePaper | June 4, 2021

In this fast-paced and competitive world, the need for speed is vital. This is especially true when it comes to IT and customer service desks. There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desks and customer service more efficient.

whitePaper | September 17, 2022

As stated in the American Planning Association’s 2022 Trend Report for Planners, over centuries, professions have evolved with changing environments, shifting eras, new challenges, societal shifts, and technological innovations. While some professions have become obsolete or or were replaced by technology, others have adapted or readjusted and stayed relevant in an ever-changing world. What is different today is the pace of change, which requires faster, even proactive, adjustments—including new tools, processes, and skills.

whitePaper | September 12, 2022

A seamless customer experience has quickly emerged as a critical differentiator for businesses across all industries.1 And the bar is set high – using artificial intelligence (AI) to deliver touches like personalization, gamification and around-the-clock customer support has become an all but everyday expectation for a large number of consumers.

whitePaper | May 9, 2022

This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders

whitePaper | April 16, 2020

LaSalle is one of the world’s leaders in real estate investment management, with a history over 40 years long. LaSalle, an independent subsidiary of Jones Lang LaSalle Incorporated, manages over $68 billion in assets across 17 countries.

whitePaper | November 1, 2019

Artificial Intelligence is becoming an ever more important part of our lives. Many of us are already familiar with its everyday applications, such as decluttering our inboxes with spam filters or receiving personalised shopping recommendations. Yet, whether it is powering a new generation of self-driving cars, guarding us against fraud or helping doctors better diagnose health conditions, AI’s transformational abilities are being felt in increasingly ubiquitous and innovative ways.