Service Desk Outsourcing

whitePaper | May 15, 2023

The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for compute,2 AI processing must be distributed between the cloud and devices for AI to scale and reach its full potential – just like traditional computing evolved from mainframes and thin clients to today’s mix of cloud and edge devices. A hybrid AI architecture distributes and coordinates AI workloads among cloud and edge devices, rather than processing in the cloud alone. The cloud and edge devices, such as smartphones, vehicles, PCs, and IoT devices, work together to deliver more powerful, efficient, and highly optimized AI.

whitePaper | October 17, 2022

The NVIDIA DGX family of systems is made up of the world’s first integrated artificial intelligence (AI)-based systems that are purpose-built for enterprise AI. NetApp AFF storage systems deliver extreme performance and industry-leading hybrid cloud data-management capabilities. NetApp and NVIDIA have partnered to create the NetApp ONTAP AI reference architecture, a turnkey solution for AI and machine learning (ML) workloads that provides enterprise-class performance, reliability, and support.

whitePaper | May 4, 2022

The pandemic has brought about significant economic disruption, thereby increasing the need for banks and financial institutions to be more agile. However, Covid-19 is not the only factor that drives automation and digitalization in the credit and lending process in credit institutions. Incumbent banks are increasingly facing pressure from neobanks, these having the strategic advantage of being “born digital”. In addition, customers demand fully digitalized processes with regard to the ease of use and fast turnaround times.

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

whitePaper | December 15, 2019

Artificial Intelligence (AI), and specifically Machine Learning (ML), are being tested in an increasing number of fields, including data-centric environments. Image or text analysis, speech recognition, chatbot interactions, custom machine learning models… all these are elements that could enable the AI journey of a public safety and security organisation. This document dives into different aspects of integrating AI & ML in Public Safety activities, at different levels and in different domains of activity. It presents ethical and regulatory considerations, real examples from Public Safety Answering Points (PSAPs) and Emergency Response Organisations (EROs), and also initiatives that can benefit the public sector greatly, with a series of recommendations at the end.

whitePaper | November 28, 2022

The Future of Life Institute (FLI) welcomes the opportunity to provide feedback to the European Commission on its proposal for an artificial intelligence (AI) Liability Directive1 . Liability is an important instrument for safeguarding the interests of society. It can play a role in catalysing innovation by encouraging organisations to develop risk-mitigating technologies that reduce the likelihood of harm in products and services. At the same time, it prioritises the rights of individuals and can lead to increased trust and uptake in new technologies.