Delivering Exceptional Customer Experience Through Your Contact Center

whitePaper | July 20, 2022

In recent years, the use of AI in organisations has drastically increased. As a result, lawmakers around the world have been paying close attention to the developments in the field of AI too. While there is no comprehensive legal body in Switzerland and the EU that regulates the use of AI today, there are clear signs that Swiss and European organisations should prepare for stricter regulation.

whitePaper | May 17, 2021

AI will impact every area of our lives, and its applications are virtuallylimitless. From solving society's biggest problems to creating newopportunities in business, AI will help us take huge leaps forward in this next decade.

whitePaper | November 24, 2022

High-profile examples of harm associated with algorithm failure and misuse have garnered significant public concern (e.g. manipulation of the democratic process, discriminatory practice in criminal justice sentencing, and bias against racial and gender categories in the labour market). The field of AI ethics refers to the literature and to the community of people interested in this space. One high-profile manifestation of this is the formation of specialist ethics councils and teams to deliberate on conundrums regarding the use, access and openness of platforms and technologies (such as social media and messaging apps, etc.). For instance, the banning of particular public figures as well as lay users for use of the services in a manner that is not acceptable has been a constant theme in the public debate.

whitePaper | September 13, 2022

Companies are going digital, whether their IT infrastructure is ready or not. Digital transformation initiatives like migrating to cloud promise speed, adaptability and reduced costs to effectively respond to today’s real-time, customer-focused world.

whitePaper | June 30, 2022

Low code and no code (LCNC) development platforms expedite the creation of new applications with minimal or no coding requirements, as well as offer tools for non-programmers to create applications of their own. Low code development was introduced in the early 2000s to increase developer productivity. It uses a variety of approaches that automate and abstract application development activities, such as drag and drop editors, code generation, component assembly and model-driven development.

whitePaper | August 30, 2022

Traditional database management systems have become more essential than ever, as data volume, velocity, and variety all increase at breakneck speed. But the harsh truth is that legacy database management systems were never designed for a digital-first business climate shaped by such factors as cloud computing, pervasive mobility, microservices, new data sources, and cloud-native application development.