Delivering Exceptional Customer Experience Through Your Contact Center

whitePaper | March 8, 2020

On February 19, 2020, the European Commission (Commission) published proposals for the regulation of Artificial Intelligence (AI) with potentially far-reaching implications both for users and developers worldwide. The proposals are contained in a densely written 26-page “White Paper” which in this alert we distill down to 10 take-away points. The White Paper, together with the other strategy documents published at the same time1, is vital reading for any business which participates in the data economy, and in particular companies that operate across borders.

whitePaper | December 29, 2022

In our modern world, taking advantage of Artificial Intelligence (AI) to gain insights from data is becoming more prevalent day by day. Graphical Processing Unit (GPU) systems use multiple cores to perform parallel processing, running select workloads to decrease processing times. Compared to GPUs, Central Processing Units (CPUs) have fewer cores; previously, this resulted in less capacity for parallelized processing. To move beyond this limitation, Intel has released new hardware that runs typical AI mathematical computations more efficiently on the CPU, and has also released libraries with hardware optimizations that enable an additional increase in performance.

whitePaper | October 18, 2022

The term Artificial Intelligence for IT Operations (AIOps) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.

whitePaper | April 14, 2021

While the new era of remote work has provided some businesses with surprising productivity boosts as high as 13%, many are still struggling to secure their suddenly expanded network of remote endpoints and IT resources against a growing onslaught of cyberthreats.

whitePaper | October 21, 2022

Oracle APEX is the world’s most popular low-code application platform for enterprise apps. It’s free to use with any Oracle database or database cloud service. Using a browser-based builder, you and your team create modern data-centric web apps that are reliable, scalable, and secure. End users access them with desktop or mobile browsers or install them like native apps in one click. Every day APEX developers the world over help each other succeed. They produce everything from small departmental apps done by one or two people, to complex, business critical systems engineered by a team of IT professionals.

whitePaper | December 27, 2022

Welcome back to our white paper series about how to use AI and data throughout the new business and underwriting processes. In the first white paper we discussed the importance of product design and the benefits of using AI.