Software, Future Tech

Delivering Exceptional Customer Experience Through Your Contact Center

October 3, 2022

Delivering Exceptional Customer Experience Through Your Contact Center
Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

Spotlight

Miquido

Miquido is a full-service software house that solves business challenges with cutting-edge technology. With 10 years of experience, they transform bold business ideas into exceptional digital products. They've delivered 150+ solutions for brands like HelloFresh, Nestle, Skyscanner, BNP Paribas, etc. Miquido offers 360° services: ● Web & mobile development ● AI & ML ● Product strategy & design Miquido doesn’t stop at witnessing the change - they go on and prepare businesses for success in a world dominated by technologies.

OTHER WHITEPAPERS
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WHAT’S UNDER YOUR NETWORK’S HOOD

whitePaper | August 11, 2020

Authentication technologies are front-burner tools to protect your network from COVID-19 pandemic email vulnerabilities. With attackers focusing on your users, common sense and technology go a long way. Scott Mace reports.Without letup the cyberattacks keep coming but they are not necessarily aimed at your network’s protocols or software vulnerabilities — at least, not at first. Instead, they maneuver themselves into part of your corporation’s most vulnerable infrastructure and manipulate your employees to fall for some email message that is not what it appears to be.

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Making an impact with Cloud Data Management

whitePaper | August 14, 2020

As consumers and customers, we are accustomed to easy, intuitive and superfast transactions driven by data. Therefore, businesses have the various challenges of managing and mining the data they produce and use, but also ensuring that their digital experience is 100% reliable for their customers — so the chain of trust is never broken.

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AI in Retail Marketing

whitePaper | August 18, 2021

Among retail marketers, a reliance on traditional business intelligence tools has left the intuitive decision-making in the hands of the marketing team. Download this guide to learn how to solve this AI dilemma.

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5 Brass tacks to achieve compliance with AI and ML

whitePaper | March 1, 2020

The lucrative business of banks selling their customers “financial advice” coupled with financial products has been in the spotlight recently with the events that have shaken up the banking and financial services world. The most notable ones are the investigations of the Royal Commissions into the misconduct of the banking and superannuation industry1 , the misconduct charges of £264 billion fined by EU on the top 20 banks2 , the Wells Fargo fake accounts scandal3 and the nearly 1000 cases of fraud reported to FINRA resulting in a fine of $61 Million in 20184 .

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Policies and Regulations Around Aiusage: Interpretation and Impact

whitePaper | August 26, 2022

Started in 2013, Arya.ai is the first deep learning (DL) startup in India and has been one of the very early adopters to use DL in Financial Institutions. AryaXAI by Arya.ai, a full stack ML Observability platform, offers multiple components - AI explainability, ML monitoring, ML audit and Policy controls, which organisations require beyond simple ML monitoring tools.

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Artificial Intelligence (AI) and the Future of Application Security Testing

whitePaper | April 25, 2023

Artificial Intelligence (AI) is changing our world. In the future, AI will be essential to cybersecurity and application security testing. Organizations require AI to secure assets that power their business. As cyber-attacks become more sophisticated and widespread and leverage AI, organizations will need to rely on AI-powered security solutions to protect their systems and data.

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Spotlight

Miquido

Miquido is a full-service software house that solves business challenges with cutting-edge technology. With 10 years of experience, they transform bold business ideas into exceptional digital products. They've delivered 150+ solutions for brands like HelloFresh, Nestle, Skyscanner, BNP Paribas, etc. Miquido offers 360° services: ● Web & mobile development ● AI & ML ● Product strategy & design Miquido doesn’t stop at witnessing the change - they go on and prepare businesses for success in a world dominated by technologies.

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