Modeling Agile Behavior

April 30, 2016

When SolutionsIQ arrived, the client, an insurance company with 250,000 employees, was struggling to make Agile work. One team in particular was having difficulties such that the end customer was threatening to choose a new vendor. By working as the team’s Product Owner for a series of sprints, our Agile expert was able to model how to converse and collaborate with the customer to define the problem without getting hung up on any proposed solutions. Through close collaboration, we helped the client brainstorm solutions that would help the client reach a resolution to the actual problem. The outcome was working software that truly fulfilled the end customer’s needs. By the end of the engagement, the team in question had seen what Agile looked like in action and how it could be put to work for them.

Spotlight

Serenova

Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia.

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