The Keys to Unlocking the Power of AI in the Service Desk

June 3, 2019

The intersection of service desk goals and artificial intelligence is nearly a perfect fit. Since office technology was introduced, IT leaders have needed a way to ensure that the employee is enabled by tools and devices instead of impaired by them. The evolution of best practice frameworks (like ITIL), service desk tools and software, plus IT and service infrastructures help ensure a positive, frictionless experience for the employee.

Spotlight

ServiceMax

ServiceMax is the global leader in Service Execution Management, offering cloud-based software tools that improve the productivity of complex, equipment-centric service execution. Enterprise companies across the globe have turned to ServiceMax to help them keep the world running.

OTHER WHITEPAPERS
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The Complete Cloud Native Security Platform

whitePaper | August 16, 2020

Unleash the full potential of your cloud native transformation and accelerate innovation with the confidence that your cloud native applications are secured from start to finish, at any scale. Aqua Platform protects your entire stack, on any cloud, across VMs, containers, and serverless. Accelerate development by detecting security issues in your artifacts early and shortening time to remediate. «Shift left» security into the CI/CD pipeline, get full visibility into the security posture of your pipeline and reduce the attack surface before application deployment.

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Embracing Ethical AI

whitePaper | September 2, 2022

The past several years brought about an abundance of change in how we as individuals, organizations, and a society approach daily life. Our views on ethics are evolving and our sense of acting with purpose is increasing – and as part of that, diversity, equity, and inclusion have become top corporate and personal objectives. Consumers are asking the brands they engage with for more transparency and are tasking them to act in ways that are fair and respectful to all stakeholders: suppliers, employees, prospects, and anyone else who interacts with the brand.

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Tame the Boom-and-Bust Cycle of Lending with Low-Code

whitePaper | October 18, 2022

If you have worked in lending for even just the past year, you have already experienced its cyclical nature. Take mortgage lending, for example. Less than a year ago, the main problem facing mortgage originators was how to process high volumes of applications while still observing regulatory compliance and conformance to underwriting policies.

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Generative AI and Stable Diffusion Image Generation on the Dell PowerEdge XE9680 Server

whitePaper | June 29, 2023

Generative artificial intelligence (AI) is impacting many aspects of the business community. ChatGPT and other similar large language models (LLMs) have captured attention for their amazing ability to create human-like prose.1,2 Additionally, generative AI can create visually captivating artistic content, encompassing images, videos, and audio. Langevin diffusion deep learning models are primarily employed to generate this content, with open-source image generation models, such as Stable Diffusion, being the most popular approach.

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Unlock Business Value Through the Combination of Analytics and Artificial Intelligence

whitePaper | June 9, 2022

Artificial Intelligence (AI) powered Analytics is taking data management to the next level for almost all industry sectors without having to rely on technical staff or data scientists. Technology is helping create blue ocean opportunities amidst red ocean realities.

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Successfully implement and operationalize machine learning models to optimize and accelerate credit decisions

whitePaper | May 4, 2022

The pandemic has brought about significant economic disruption, thereby increasing the need for banks and financial institutions to be more agile. However, Covid-19 is not the only factor that drives automation and digitalization in the credit and lending process in credit institutions. Incumbent banks are increasingly facing pressure from neobanks, these having the strategic advantage of being “born digital”. In addition, customers demand fully digitalized processes with regard to the ease of use and fast turnaround times.

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Spotlight

ServiceMax

ServiceMax is the global leader in Service Execution Management, offering cloud-based software tools that improve the productivity of complex, equipment-centric service execution. Enterprise companies across the globe have turned to ServiceMax to help them keep the world running.

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