ServiceMax

Software

42Gears | January 25, 2021

42Gears today announced the dispatch of the 42Gears Developer Portal. This online interface furnishes developers worldwide with the API documentation, SDK, libraries, and test code expected to assemble modules, Things Connectors or incorporate outsider applications into the set-up of gadget the executives instruments from 42Gears. The portal benefits the two developers and 42Gears clients. Developers will have the option to recognize client needs and make augmentations that fulfil...

Procore | April 09, 2020

Procore Technologies, Inc., a leading provider of construction management software, today announced it has appointed Wyatt Jenkins as Senior Vice President, Product. Jenkins joins Procore from Patreon, where he launched an international division, built a payments business, and managed multiple acquisitions. In his new role, Jenkins will oversee all aspects of Procore’s Product organization and will report directly to Procore CTO, Sam Crigman. “We are delighted to welcome Wyatt to Pro...

Verizon | July 13, 2020

Verizon is piloting Google Cloud Contact Center artificial intelligence (AI) to deliver more intuitive customer support. Verizon will offer this through natural-language recognition, faster processing and real-time customer service agent assistance. The technology will allow shorter call times, quicker resolutions and better customer satisfaction, the carrier said. It also will allow Verizon to achieve those goals more quickly. David Longo is director of North American channels for Verizon Busin...

AI Tech, AI Applications

UJET | August 19, 2022

UJET, Inc., the world’s most advanced cloud contact center provider, today announces advanced AI-guided customer service operations that leverage hundreds of thousands of customer insights to drive enhanced customer experience (CX) capabilities and automated virtual agent responses. “Contact center demand is rising as labor shortages continue. As a result, wait times are longer than ever, service is suffering and customers are rightfully irritable. AI can...