It’s been said that in support, a good employee experience equals a good customer experience. But how can you be sure your support professionals are performing at the top of their game, every time?
Traditional quality monitoring methods are highly manual and arduous, and only allow managers to review a small sample of cases. Plus, by the time evaluations are performed, the context and ability to really learn is diminished.
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Edge Artificial Intelligence (Edge AI) is the future of Artificial Intelligence. What it simply means is in Edge AI, the AI algorithms are processed at the local level i.e., Edge AI takes and processed the data to the nearest point of user interaction whether it be a computer or an Edge server, or any other device.
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Gartner predicts 75% of Fortune 500 enterprises will open an API by 2014. In this new API economy, those without an API strategy will be left behind. What does this mean for you and your business? Join Ross Mason, MuleSoft Founder, for a discussion on key API trends and what you can do in this New Enterprise era to unlock competitive advantage for your organization.
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Sogeti
Building multiple native mobile apps is extremely complex when you have to develop, test and maintain them for each and every mobile operating system. The challenge is further compounded by device fragmentation, app complexity, fast release cycles, and high user expectations. During the webinar, leading experts Neil Smith from the App Innovation team at Microsoft and George Georghiou from Sogeti, covered: Insights into how Xamarin Test Cloud improves cost, speed to market and user experience.
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