Join us as we sit down with Julie Craig, Research Director at Enterprise Management Associates, and Reza Shafii, Senior Director of Product Management at MuleSoft, to discuss some of the common pitfalls and questions businesses have when developing their API strategy. Craig and Shafii will talk about the essentials of an API-first approach to design, key criteria for an API management solution, and the basics of the full API lifecycle, from development to governance. Participants will hear about trends in API development and how APIs are delivering real business value to the enterprise.
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No more round robins. No more assigning cases based only on agent “capacity”. With SupportLogic, agents are matched with cases based on multiple factors including availability and the agent’s demonstrated skillset.
In this webinar replay, you’ll see how SupportLogic’s technology helps get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
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clearslide
Join Chris Badger of ClearSlide as he leverages the latest research to frame the discussion around the next wave of sales process transformation — sales engagement insights, content recommendations, and AI.
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HackerEarth
HackerEarth in association with Honeywell is pleased to announce its next webinar on The role of artificial intelligence in software engineering to help you learn from the best programmers and domain experts from all over the world.
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