Slash Resolution Time in Half with AI-Powered Case Assignment

Slash Resolution Time in Half with AI-Powered Case Assignment
No more round robins. No more assigning cases based only on agent “capacity”. With SupportLogic, agents are matched with cases based on multiple factors including availability and the agent’s demonstrated skillset.

In this webinar replay, you’ll see how SupportLogic’s technology helps get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
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Spotlight

OTHER ON-DEMAND WEBINARS

Cybersecurity Incident Response: Four Lessons to Learn from High-profile Breaches

Coalfire

Most enterprises know that they are constantly under attack and are continuously at risk of losing control of sensitive or confidential information. That’s why it is a commonly-accepted best practice to have an incident response plan in place and to practice it regularly.However, after examining the plans and practice exercises of hundreds of clients, we have observed that many organizations still haven’t fully embraced the hard lessons we all can learn from real-world, high-profile security incidents.
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Procore Client Roundtable Features and Implementation

Procore

Join Andrew Pringle from BC Contracting and Ashton Schmitt from DEB Construction as they discuss why they chose Procore, what the implementation process was like, and how it has impacted their businesses.
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AI for RevOps - Prepare for 2022

RevOps drives full-funnel accountability through the alignment of Marketing, Sales, and Service across your organization's process, platform, and people. As organizations scale, the need for AI becomes apparent. See how to use AI to keep your data usable & reliable as you grow.
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5G From Theory to Practice - Lessons learned from the first 5G deployments

Infovista

Infovista's experts are supporting major 5G trials and deployments across the globe, working closely with Tier 1 mobile network operators and market-leading network vendors.In this exclusive webinar, they are sharing real-world insights and experience from deploying 5G networks to help you understand the key challenges and scenarios you can expect as you plan for 5G.
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