Sevatec, Inc.

Verizon | July 13, 2020

Verizon is piloting Google Cloud Contact Center artificial intelligence (AI) to deliver more intuitive customer support. Verizon will offer this through natural-language recognition, faster processing and real-time customer service agent assistance. The technology will allow shorter call times, quicker resolutions and better customer satisfaction, the carrier said. It also will allow Verizon to achieve those goals more quickly. David Longo is director of North American channels for Verizon Busin...

Hexaware Technologies | September 15, 2020

Hexaware Technologies, one of the fastest-growing next-gen provider of IT services, has launched Hexaware Immersive, a holistic digital experience for all their valued stakeholders to take a virtual tour of their global campuses. The specially conceived Digital Twin, a first in the industry, mirrors a near-life experience for visitors to walk into their campuses anytime and engage with the organization in a truly special way. The Digital twin offers an excellent opportunity for all to walk aroun...

Software, Future Tech

Salesforce | August 29, 2022

Salesforce, the global leader in CRM, today announced that Forrester has recognized MuleSoft as a Leader in The Forrester Wave™: API Management Solutions, Q3 2022. The report can be accessed at https://www.mulesoft.com/lp/reports/forrester-wave-apim. MuleSoft was recognized as a leader in this API Management report. According to the report, MuleSoft "delivers API engagement with a strong developer experience" and "provides highly engaging portals and tools to ...

Software, Future Tech, Computer Vision

Datawiza | September 19, 2022

Datawiza, the industry's leading cloud-native access proxy for securing applications, today announced a new integration with Microsoft 365 that allows businesses to deploy multifactor authentication (MFA) for mission-critical Oracle business applications. By creating a no-code, secure bridge between Oracle applications and Microsoft 365, the Datawiza cloud-native proxy enables Microsoft 365 customers to quickly extend the power of Microsoft's modern Identity and Access (IAM) solution, Az...