Verizon to Offer Enhanced Customer Service After Integrating Google Cloud Contact Center AI

Verizon | July 13, 2020

Verizon is piloting Google Cloud Contact Center artificial intelligence (AI) to deliver more intuitive customer support. Verizon will offer this through natural-language recognition, faster processing and real-time customer service agent assistance. The technology will allow shorter call times, quicker resolutions and better customer satisfaction, the carrier said. It also will allow Verizon to achieve those goals more quickly. David Longo is director of North American channels for Verizon Business Markets. He said this is an “exciting development” for Verizon’s customer care team.

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SMEs are the drivers of global economy. They account for between 60-70% of global employment and 50% of global GPD.


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AI APPLICATIONS

WonderBotz Partners with Krista Software for AI-led Intelligent Automation

WonderBotz | May 27, 2022

WonderBotz, a global leader in the delivery of enterprise-grade automation and advanced AI solutions, announced today that it has partnered with Krista Software, the makers of "Krista". Krista is an intelligent automation platform that uses natural language and machine learning to personify legacy systems allowing people to "Ask Krista" for a business outcome. WonderBotz will embed Krista into its automation footprint to further differentiate its offerings and services. "We strive to bring cutting-edge automation capabilities to our customers," said Steve LaValle, Co-CEO of WonderBotz. "Enabled by its natural language understanding and AI, Krista capabilities expand the pool of high-value automation use cases available to our customers and prospects." John Michelsen, CEO and Founder at Krista Software added, "WonderBotz provides innovative and next generation automation capabilities to their customers, which makes this partnership very strategic for us. AI-led Intelligent Automation is a key catalyst to bring about digital transformation in any industry, and with WonderBotz we will deliver on this promise together." About WonderBotz WonderBotz LLC, managed by industry leaders, is single-mindedly focused and committed to helping organizations employ quality digital workers to deliver efficiency and competitive advantage by leveraging its professional services, training, mentoring, and Robotics-as-a-Service (RAAS) offerings. Our team brings technical excellence, innovation, and high-quality standards exceeding our clients' expectations on every engagement. WonderBotz works with leading marketplace RPA platforms. About Krista Software Krista Software develops the AI-led intelligent automation platform, Krista. Krista enables companies to automate complete business processes by elegantly orchestrating people, apps, and AI. Krista uses natural language processing and machine learning to personify legacy systems allowing people to "Ask Krista" for a business outcome.

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GENERAL AI

One AI to Take on Global Language AI Challenge with NLP-as-a-service Platform for Developers

One AI | May 31, 2022

One AI, an NLP-as-a-service startup, empowering developers to embed Language AI in their products, officially launched today. One AI has raised $8M in seed funding from leading angel investors and VCs, including Ariel Maislos, Tech Aviv, Tomer Wiengarten, CEO of Sentinel One. One AI allows developers to seamlessly embed language comprehension into their projects, transforming texts from any source into structured data, with no training data or machine learning knowledge required. To deliver accuracy, predictability and fast time-to-value for concrete product tasks, One AI's Language Skills combine curated and optimized open-source models with models designed by their research team. One AI was founded by serial entrepreneurs and executives. Amit Ben and Aviv Dror, who previously co-founded NanoRep, later sold to LogMeIn (LOGM). Yochai Levi, who has filled executive positions at companies such as WeWork, LivePerson, and Conduit, and Asi Sheffer, who bridges the gap between industry and academia with his past experience in companies like IBM and LogMeIn. "The generation of unstructured data is increasing at unprecedented rates, and the inability to understand it results in negative outcomes that include everything from lost sales, to lower levels of user engagement and loyalty, to reputation damage. "The adoption of language comprehension tools by the broader developer community is the way to overcome it." Amit Ben, Founder & CEO at One AI "Language is the most valuable untapped resource, beyond the reach of most products and companies. This is true to most industries and domains and results in negative outcomes that include everything from lost sales, to lower levels of user engagement and loyalty, to reputation damage." says Yaron Samid, Founder and Managing Partner of TechAviv. "Unleashing Language AI allows us to harness the power of this unstructured data and turn it into useful information and insights." One AI's Language Skills API packages NLP models, trained for concrete business use-cases. Language Skills support input in various formats (text, audio, JSON, video..). Developers can mix-and-match Skills in a single pipeline using One AI's Language Studio – a no-code visual interface – to process texts in a single API call, and can also include O/S and their own models. About One AI One AI is a Language AI service for developers. Our Language Skills enable language comprehension in context, transforming texts from any source into structured data to use in code. No training data or NLP/ML knowledge are required.

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GENERAL AI

Deep Dive Into Advanced AI and Machine Learning at The Behavox Artificial Intelligence in Compliance and Security Conference

Behavox Ltd. | June 29, 2022

On July 19th, Behavox will host a conference to share the next generation of artificial intelligence in Compliance and Security with clients, regulators, and industry leaders. The Behavox AI in Compliance and Security Conference will be held at the company HQ in Montreal. With this exclusive in-person conference, Behavox is relaunching its pre-COVID tradition of inviting customers, regulators, AI industry leaders, and partners to its Montreal HQ to deep dive into workshops and keynote speeches on compliance, security, and artificial intelligence. “We’re extremely excited to relaunch our tradition of inviting clients to our offices in order to learn directly from the engineers and data scientists behind our groundbreaking innovations. “Attendees at the conference will get to enjoy keynote presentations as well as Innovation Paddocks where you can test drive our latest innovations and also spend time networking with other industry leaders and regulators”. Chief Customer Intelligence Officer Fahreen Kurji Keynote presentations will cover: Testing and Quality assurance framework for compliance models. Increasing employee and data coverage with a new data processing engine built for AI. Improving accuracy of voice transcription using continuous learning. The conference will also feature Innovation Paddocks where guests will be able to learn more from the engineers and data scientists behind Behavox innovations. At this conference, Behavox will demonstrate its revolutionary new product - Behavox Quantum™. There will be test drives and numerous workshops covering everything from infrastructure for cloud orchestration to the AI engine at the core of Behavox Quantum™. What’s in it for participants? Knowledge on the state of AI in Compliance and Security; Learn how the industry is approaching implementation of AI in Compliance and Security; Network with industry experts from all around the world; Get professional training credits. Behavox Quantum™ has been rigorously tested and benchmarked against existing solutions in the market and it outperformed competition by at least 3,000x using new AI risk policies, providing a holistic security program to catch malicious, immoral, and illegal actors, eliminating fraud and protecting your digital headquarters. Attendees at the July 19th conference will include C-suite executives from top global banks, financial institutions, and corporations with many prospects and clients sending entire delegations to the conference. Justin Trudeau, Canadian Prime Minister, will give the commencement speech at the conference in recognition/ celebration of the world leading AI innovations coming out of Canada. This is a unique opportunity to test drive the product and meet the team behind the innovations as well as network with top industry professionals. Register here for the Behavox AI in Compliance and Security Conference. About Behavox Ltd. Behavox provides a suite of security products that help compliance, HR, and security teams protect their company and colleagues from business risks. Through AI-powered analysis of all corporate communications, including email, instant messaging, voice, and video conferencing platforms, Behavox helps organizations identify illegal, immoral, and malicious behavior in the workplace.

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SOFTWARE

Tanla, Kore.ai forge exclusive partnership to offer Conversational AI Solutions

Tanla | June 13, 2022

Tanla, a leading global CPaaS provider, and Kore.ai, the world's leading enterprise conversational AI software platform and solutions company, today announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. This partnership is a momentous step forward in offering enterprises and brands the ability to upraise the digital experiences of their key stakeholders: customers, partners, and employees through best-in-class conversational artificial intelligence (AI) based Natural Language Processing (NLP) system. For the users, this effectively translates into digital interactions truly becoming intuitive and meaningful. Recognized as a Leader in Gartner's Enterprise Conversational AI Platforms Magic Quadrant 2022, Kore.ai offers an enterprise-grade, end-to-end, no-code conversational AI platform and AI-first solutions that serve as a secure foundation for enterprises to design, build, test, host, deploy and manage virtual assistants, process assistants and conversational digital applications for optimized customer, employee and agent experiences across voice and digital channels. The Kore.ai Experience Optimization Platform (XO) supports on-prem and cloud deployments for more than 35 channels in 100 languages. Kore.ai also brings with it an experienced and dedicated team to jointly accelerate product development and go-to-market (GTM) with Tanla in India and other focus geographies. Tanla is an industry leader in CPaaS, serving marquee clients across all major industries and transforming the way the world collaborates and communicates through innovative CPaaS solutions. It touches over a billion lives with its purpose "EC*2" i.e., "shaping the world of trusted digital experiences to empower consumers and enable companies." Tanla's Wisely platform is an embodiment of a step towards this purpose. Co-developed with Microsoft, Wisely is the world's first blockchain-powered cloud-based platform that connects enterprises and suppliers through a secure 'express route', ensuring complete transparency and a single source of truth that results in immutable audit trails and zero dispute settlements. Gartner has recognized Tanla in the 2021 CPaaS Competitive landscape based on a combination of prominence and the unique features of Wisely. The conversational AI market is growing at a rate of approximately 21% CAGR (source: Market Digits) while the Indian market itself is expected to grow at a rate of 25% CAGR (source: Gartner, Expert Interview). This outlook presents a huge growth opportunity in the conversational space. Tanla's rich communication portfolio and a strong customer base coupled with Kore.ai's conversational AI capabilities and large development organization will position the duo as a leader, enabling enterprises to deliver advanced, highly intelligent, and personalized experiences to their customers across their brand's digital touchpoints. "Enterprises are looking for technologies that help them create extraordinary customer and employee experiences, which positively impact business outcomes. Through this partnership, Tanla and Kore.ai will jointly offer a first-of-its-kind customer engagement platform offering conversation-first experiences that can automate and optimize voice and chat interactions across multiple channels, languages, and regions, while retaining the human touch all through. We are thrilled to work with a partner like Tanla that will help us advance our vision of creating extraordinary customer, employee, and agent experiences." Raj Koneru, Founder and CEO of Kore.ai Today's enterprises require a conversational AI provider, a channel delivery partner, a marketing partner to promote the intelligent virtual assistant, and a separate implementation partner to be able to set up effective conversational bot support. However, with the coming together of Tanla and Kore.ai, enterprises will be able to leverage their end-to-end capabilities and consultative support without having to go through multiple stops and partners. Some notable advantages of this also include access to a no-code virtual assistant development platform, an implementation team, omnichannel communication, campaign management for marketing, advanced analytics, and much more to support enterprises with unparalleled end-to-end ownership and quality assurance. "The Tanla – Kore.ai business partnership is a key milestone in our pursuit to provide best-in-class next-gen solutions to our enterprise customers. This partnership will provide cutting-edge AI solutions on Wisely Platform to help clients realize the value of truly omnichannel digital customer experiences," said Uday Reddy, Founder Chairman and CEO, Tanla Platforms Limited. Tanla and Kore.ai are confident that this collaboration will usher in a new era of automated and seamless digital communication that will elevate customer experience to new heights while helping enterprises build a better relationship with their customers. About Kore.ai Kore.ai is a global leader in the conversational AI-first platform and solutions helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents. More than 200 Fortune 2000 companies trust Kore.ai's experience optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide to achieve extraordinary outcomes. Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea, and Europe. About Tanla Tanla Platforms Limited transforms the way the world collaborates and communicates through innovative CPaaS solutions. Founded in 1999, it was the first company to develop and deploy A2P SMSC in India. Today, as one of the world's largest CPaaS players, it processes more than 800 billion interactions annually and about 63% of India's A2P SMS traffic is processed through Trubloq, making it the world's largest Blockchain use case. Wisely, our patented enterprise-grade platform offers private, secure, and trusted experiences for enterprises and mobile carriers. Tanla Platforms Limited is headquartered in Hyderabad. Tanla is listed on two national exchanges, the NSE and BSE (NSE: TANLA; BSE:532790) and included in prestigious indices such as the Nifty 500, BSE 500, Nifty Digital Index, Nifty Alpha FTSE Russell and MSCI.

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