HB Communications

Software

SoftwareReviews | July 14, 2022

SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2022 Customer Relationship Management Data Quadrant. Nine providers in the Enterprise and Midmarket spaces have been identified as Gold Medalists. The Customer Relationship Management (CRM) market has undergone explosive growth over the past five years as organizations seek to grow their capabilities and deliver a united customer experience across marketing, sales, and customer ser...

AI Tech, General AI, Software

Businesswire | August 17, 2023

Nylas, the state-of-the-art communications platform giving developers universal access to email, calendar, and contacts providers through a single API integration, today released its new generative AI-powered chatbot, Nylas Assist. With Nylas Assist, developers can harness the power of large language models (LLMs) to easily get their questions answered based on Nylas-verified documentation, code snippets, and more. Nylas Assist can converse in many languages including Spanish, Arabic, Fren...

AI Tech, Innovation

ConnectWise | February 10, 2023

On February 9, 2023, ConnectWise, a company that makes software for IT solution providers, announced that its remote monitoring and management tools, ConnectWise Automate and ConnectWise RMM, will now work with OpenAI's language model, ChatGPT. The integration will allow MSPs to automate customer ticketing and issue tracking processes, leading to faster response times and improved customer service. With ConnectWise's tools and OpenAI's language model ChatGPT, MSPs wi...

AI Tech

Haptik | September 29, 2021

Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced the launch of AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. Using AI Agent Assist, agents can reply to customers faster, with more accuracy and confidence than ever before. Over 80% of live chat agents need to access multiple...