‘AI is expected to revolutionize everything in the contemporary world,’ asserts Vladimer Botsvadze

Data becomes more decisive to use for decision-making.
Vladimer Botsvadze is a globally recognized digital transformation and social media influencer. With over 15 years of international marketing and innovation experience, he has successfully guided executives and top brands worldwide to drive growth and become market leaders. Read on to know his thoughts about the importance of upskilling and reskilling individuals with AI/ML talent.

Around 97 million jobs will be generated by 2025, and as Bloomberg says, the global AI market is expected to grow at a compound annual growth rate of 39.4% to reach $422.37 billion by 2028.

Media 7: Could you provide an account of your professional journey, highlighting how your entrepreneurial spirit and expertise have propelled you to become a renowned digital transformation social media influencer, consultant, and thought leader in the global marketing industry?
Vladimer Botsvadze:
Ranked as the No. 1 Global Marketing, Social Media, and Retail Thought Leader by Thinkers360 with 130,000 followers across my social media channels, my contributions to marketing have had a global impact, making me one of the most influential keynote speakers, advisory board members, start-up advisors, and thought leaders in the industry. My persistence has been recognized with more than 100 global awards.

My keynote speeches center on my social media career, and my marketing strategies provide a foundation for success. I help high-performers achieve their growth and prepare organizations to think with a new perspective on the future of marketing. My expertise is trusted by the American Marketing Association. I have been invited as an Executive Judge to the Gartner Marketing and Communications Awards in London. I mentor entrepreneurs at Techstars, the UCLA Anderson School of Management, UCL Innovation & Enterprise, Abu Dhabi SME Hub, Take Off Istanbul, and Plug and Play Tech Center EMEA. Able to engage and inspire a wide range of audiences, I have been featured in Forbes, Bloomberg, Yahoo Finance, Irish Tech News, and World Biz Magazine.

I have been recognized as a Transformative Leader of the Year by Exeleon Magazine, Enterprise World Magazine listed me among the Top 5 Successful Entrepreneurs to Watch in 2022, and Insights Success Magazine named me among the Top 10 Inspiring Business Leaders Making a Difference. CIO Today Magazine has recognized me among the Luminaries: The Most Iconic Leaders You Must Follow for Inspiration. I’m among the Top 25 Digital Transformation Influencers by Sparity and the Top Global Retail Influencers by RETHINK Retail. Moreover, engage has listed me among the Top 100 Marketing Speakers, and Thinkers360 has recognized me among the Top 50 B2B Global Thought Leaders You Should Work With in 2023 (EMEA). I hold Thinkers360 badges in AI, Digital Transformation, Marketing, Startups, RPA, Retail, NFT, Metaverse, IoT, Emerging Technology, Digital Disruption, AR/VR, 5G, and sports tech. 

Driven by the desire to motivate others, I promote entrepreneurship and social media worldwide. I have been serving on the Boards of the United States Artificial Intelligence Institute, the United States Data Science Institute, and the United States Cybersecurity Institute, a testament to my worldwide industry reputation. As brands look towards the future, i believe that marketing departments should leverage social media to tell their stories and build emotional connections with consumers. I have appeared at the same conference as prominent thinkers such as Professor Philip Kotler, and I have helped thousands of managers in 922 cities master decisive marketing skills.

M7: Could you provide information about your organization? What are the major obstacles that the Harvard Business Review encounters in the field of Artificial Intelligence and how does the institute tackle those challenges?
VB:
The HBR has always been at the forefront of AI excellence. It has an outstanding Council and world-leading contributors. I’m honored to be part of its council. 

M7: How does your organization cater to aspiring professionals, organizations, institutions, academia, or governments seeking to upgrade their skills in the ever-changing domain of Artificial Intelligence at any point in their career?
VB:
The business world finds new ideas and game-changing advice on strategy and innovation from the world’s best business and technology experts. The Harvard Business Review produces podcasts, webinars, and videos and publishes books and articles when it comes to AI. Everyone can explore the Exponential View podcast and learn how AI and other exponential technologies are transforming business and society. They can also keep their fingers on the pulse of The Big Idea, HBR’s digital series on the most pressing topics facing business today.

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The current applications of AI and automation include advanced analytics, NLP, Computer Vision, speech recognition, robotics, and emotion recognition that automate the digital world and interact with humans and systems.

M7: Could you elaborate on the significance of acquiring Artificial Intelligence skills and emphasize the importance of upskilling and reskilling individuals with AI and ML talent?
VB: Upskilling focuses on improving existing skillsets, and reskilling is learning different skills that lead to capability for a new role or a total career switch. The top 5 most relevant skills for remote working include continuous learning, time management, collaboration, creativity, and resilience. Businesses expect AI to drive job growth, including jobs such as AI and ML specialists. According to the WEF, these are the top 10 skills of 2023: analytical thinking, creative thinking, resilience and agility, motivation and self-awareness, curiosity and lifelong learning, technological literacy, dependability and attention to detail, empathy and active listening, leadership and social influence, and quality control. By 2023, across 26 countries, 85 million jobs will be displaced and 97 million new jobs will be replaced.

I believe organizations should develop the right AI culture, use AI to improve employee experience, reward upskilling with growth, and embrace interactive AI learning. The current applications of AI and automation include advanced analytics, NLP, Computer Vision, speech recognition, robotics, and emotion recognition that automate the digital world and interact with humans and systems. Most AI professionals are highly critical thinkers; they like to push the envelope and love math and science. They enjoy the process, always wanting to know more and looking for ideas for inventing new ways to live. The majority of executives believe that AI and ML are having a transformational impact on workflows and tools for knowledge workers. All in all, AI is critical to productivity and performance. According to the WEF, it takes 2–3 months to start building AI skills, whereas it takes 4–5 months to build cloud computing and engineering skills.

M7: How can organizations leverage data analytics to expedite their digital transformation journey and improve operational efficiency?
VB:
Organizations capitalize on data analytics to reduce organizational costs, increase workforce productivity, and drive brand loyalty. Nowadays, there are several drivers of digital transformation that incorporate new business models, data-driven decision-making, modernizing IT infrastructure, and enhancing customer experiences. Brands need to strategically craft organizational transformation, adopt an agile approach, and invest in long-term returns. Data becomes more decisive to use for decision-making.

Executives need to improve every aspect of their business, and in this ever-changing technological world, they need to offer cutting-edge services. They should accelerate collaboration among analytics and data science teams, upskill the workforce in analytics, and expand self-service analytics for greater efficiency. In my experience, brands that adopted data analytics improved operational efficiency, met changing customer expectations, improved new product quality, reduced product development costs, and introduced new revenue streams.

M7: Can you discuss your approach to targeting and segmentation in advertising? How do you identify and reach specific customer segments with tailored messages?
VB:
Targeting determines which customer group to focus your advertising efforts on, and segmentation divides the market into specific groups of customers using segmentation practices. Customer segmentation optimizes the customer journey, improves conversion metrics, boosts customer loyalty, personalizes the customer experience, and enhances product development. I create targeted content, use different channels to reach different segments, utilize messaging that resonates with each group, monitor campaigns, and optimize new tactics to ensure effectiveness. Moreover, I also gather insights into their behavior, preferences, and pain points

M7: Standing out on segmentation platforms is essential for achieving marketing goals. How do you ensure that your content grabs attention and resonates with the audience amidst the sea of information available? Are there any specific tactics or approaches you follow?
VB:
Emotion truly drives my success because it builds my community, tells a story, and allows me to win in the long term. I inspire action that leads to increased brand awareness.

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230% growth in retail machine learning spending happened between 2019 and 2023. 325,000 retailers will utilize ML in 2023.

M7: What are the best practices recommended by the United States Artificial Intelligence Institute for individuals and organizations looking to upskill and reskill in the field of AL/ML?
VB:
According to the WEF, around 90% of the AI workforce isn’t skilled. AI education and certifications are of paramount importance in 2023. The USAII provides powerful AI certifications to empower the extremely demanding skills of an AI professional. Around 97 million jobs will be generated by 2025, and as Bloomberg says, the global AI market is expected to grow at a compound annual growth rate of 39.4% to reach $422.37 billion by 2028. According to the USAII, the AI talent gap has increased, and the most in-demand talent shortage is in the job roles of AI developers, AI engineers, AI researchers, AI scientists, AI business leaders, etc. 64 percent of organizations are training their AI staff to accomplish the best possible results. Expand your horizons with dual certification from MIT and USAII. This two-course program from MIT helps in demystifying ML through computational engineering principles and applications. According to Payscale and Talent.com the average salary of an AI professional is $140,000, whereas a traditional IT professional earns $62,571 annually. Indeed.com listed ML engineer as #1 among the best jobs in the US; citing a 344% growth rate and a median salary of $146,085.

M7: In which industries do you feel AI and ML will show significant impact and potential for growth?
VB:
Artificial Intelligence is expected to revolutionize everything in the contemporary world. The most prominent uses of AI in the business world include AI-powered chatbots, predictive behavior analysis, and hyper-personalized customer experiences. The majority of smartphone users use the built-in AI-powered voice assistant. Brands have embraced AI in everyday operations. 230% growth in retail machine learning spending happened between 2019 and 2023. 325,000 retailers will utilize ML in 2023.

M7: According to you, how does content syndication contribute to the overall content marketing strategy and goals of an organization?
VB:
Organizations that effectively use content marketing raise their brand awareness, build loyalty with customers, and increase lead generation. Thought leadership is always decisive when it comes to boosting the reputation of an organization across social media channels. Organizations should build a unique voice and emotional connections with consumers. Marketing teams need to drive positive changes. They should build a relationship with storytelling, personalize interactions with consumers, and promote a sense of belonging.

M7: What challenges or obstacles have you encountered in content syndication, and how have you overcome them?
VB:
I realized it was always about them, not about me. As a result, I started creating content that was in my followers’ best interest and provided value. Building emotional connections with followers is a step in the right direction. Strong communities across social media channels are the only yardstick of marketing success. My efforts have worked wonders, and I’m currently at the forefront of social media excellence. My website has succeeded beyond my wildest dreams, and I have gone from the ninth page to the first page for results for “Digital Transformation” on Google.

I have created professional connections and succeeded in the long term. I have maximized the power of my personal brand because of my curiosity, lifelong learning, and persistence. I have differentiated myself from others and created a brand experience that encourages the business world to communicate with me. Putting yourself out there is a game-changing move for entrepreneurs and influencers. I have always shared my thoughts and beliefs regularly. The actionable step that allowed me to build my personal brand included establishing an image that focused on values, goals, target audience, and online presence.

M7: How do you measure the success and impact of your partnerships, and what metrics or indicators do you use to evaluate their performance?
VB:
Strategic partnerships have become an integral part of the transformation. Selecting the right partner creates competitive differentiation. It takes both sides to build a bridge and I have also discussed this in my book that partnership is a two-way street. Both sides profit from joining forces. We should always build a rewarding partnership. Strategic directions are of paramount importance to creating a win-win scenario. Focusing on SMART goals always moves us forward. The right partnership should have an immediate impact on success. It’s important to bring value to relationships by using competence to impact others. Some common ways to build strong partnerships are based on common interests and emotional support. By choosing authenticity, we sustain long-term relationships.

M7: Lastly, can you share an instance where you had to address a challenge or crisis related to advertising and how you managed it?
VB:
When it comes to addressing an advertising challenge, I believe we need to be more open-minded, ask questions, embrace a teaching mindset, and listen to all parties. Everyone is here to work together to contribute properly to advertising campaigns. Active listening allows us to identify their positions. We need to listen to the perspectives of the involved individuals. As a result, we can target and optimize effectively, scale campaigns, and get a better return on ad ROI. We also need to address the attention and retention challenges, knowing how screen size can impact ad performance.

ABOUT UNITED STATES ARTIFICIAL INTELLIGENCE INSTITUTE

The United States Artificial Intelligence Institute (USAII) is the world's premier provider of Artificial Intelligence certifications for students, professionals, organizations, institutions, academia, and governments seeking to upskill and reskill their expertise in the constantly evolving Artificial Intelligence domain. USAII recognizes the significance of AI skills and concentrates on upskilling and reskilling AI and ML talent because it is ingrained in the ethos of AI innovations. To establish new ground in the AI and Machine Learning industries, we are committed to fostering best-in-class AI and ML capabilities. To know more, please visit; https://www.usaii.org/.

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ON24 Unveils its Next Generation Platform, Unleashing a New Era of AI-powered Intelligent Engagement

ON24 | January 24, 2024

Today, ON24 marks the next chapter of its innovation strategy with the launch of its next generation intelligent engagement platform. With AI-powered intelligence at the core, ON24 will now enable enterprises to continuously engage audiences through hyper-personalized experiences that deliver connected insights and drive cost-efficient revenue growth. “AI will fundamentally reshape sales and marketing and reimagine the customer experience. This means that sales and marketing teams must embrace AI to innovate and adapt, or risk being left behind,” says Sharat Sharan, co-founder, President and CEO. “With the launch of the ON24 Intelligent Engagement Platform, we are excited to leverage our unique foundation of first-party data to give our industry-leading customers an AI advantage, so that they can combine best-in-class experiences, personalization and content, to capture and act on connected data and insights at scale to drive revenue growth. And, we believe AI will continue to be a key differentiation for our own business and technology strategy moving forward, powering a new era of intelligent engagement.” Built on its foundation of first-party data, the ON24 Intelligent Engagement Platform combines best-in-class digital experiences, including the company’s flagship webinar, virtual event and content marketing products, with its new AI-powered Analytics and Content Engine (ACE) to provide an integrated go-to-market solution. The platform’s comprehensive set of capabilities will help sales and marketing teams to: Scale personalized experiences: Build best-in-class, branded experiences that reach their prospects and customers at scale and are hyper-personalized for individuals. Automate continuous engagement: Interact with prospects and customers 24/7 through AI-generated content and always-on nurtures. Deliver connected insights: Track audience engagement data across interactions and analyze engagement across key audience segments. Drive revenue growth: Enable data-driven actions across go-to-market teams to generate pipeline and build lifetime customer relationships. “Today’s launch of the ON24 Intelligent Engagement Platform brings our AI innovation together with more than a decade of market leadership, product development and first-party engagement data,” said Jayesh Sahasi, EVP of Product and CTO at ON24. “We believe this will unlock even greater value for our customers, providing AI-powered intelligence that keeps getting smarter, more personalized and more effective over time." ​​About ON24 ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.

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General AI

New SysAid Copilot counters ineffective chatbot deployments with next-gen, generative AI-powered IT Service Management

SysAid | January 12, 2024

SysAid, a leading provider of IT and Enterprise Service Management solutions, proudly announces the commencement of an exciting new chapter with the commercial release of SysAid Copilot, designed to liberate organizations by putting AI to work, for them and their people. At the core of SysAid Copilot is the AI Chatbot for End Users delivering always-on, 24/7 service. This conversational self-service experience uses generative AI to help employees work through issues by delivering answers, utilizing the organization's data, from knowledge base articles through ticket resolution history – as well as verified external data sources, links, and documents. Combating ineffective virtual agent deployment According to Gartner, "Staffing an IT service desk is difficult and a considerable expense. Long phone queues and abandoned calls are not uncommon. Yet, many I&O leaders have experienced issues with the implementation and adoption of virtual support agents, which are aimed at alleviating some of these challenges." One of the main factors attributed to these issues is that initial deployments of chatbots were ineffective[1]. With no code zero setup required, SysAid Copilot comes with a feature set designed to counter the potential pitfalls arising from sub-optimal deployment of traditional virtual support agents. The AI Usage Dashboard clearly reflects the value provided to both admins and end users through usage of SysAid Copilot features. For example, adoption of the AI Chatbot for End Users and Assistive AI features for admins. It also offers insights into AI-contained issues, indicating the rate at which problems were automatically resolved by SysAid Copilot using the organization's data and averting the need for ticket creation. In parallel, admins maintain ultimate control over the quality of responses with the ability to monitor, edit, and fine-tune answers provided by the AI Chatbot enabled by a Monitor and Fine-Tune feature. AI Author enables the provision of consistently professional service by rephrasing replies, elaborating on answers, and breaking down information into simple steps with responses that are comprehensible and accessible for employees. This also exempts admins from the need to grapple with wording and grammar. Embedded into the channels that employees already use, SysAid Copilot facilitates quick adoption within the organization. For example, employees get service in a single click from the AI Chatbot (one-click ticket creation) or automatically via the AI Emailbot, delivering an immediate response even before an admin sees the ticket. Increasing productivity SysAid Copilot leverages cutting-edge generative AI technology, elevating admins to play a strategic role in the organization and improving IT productivity by over 20%. "The release of SysAid Copilot is a momentous milestone in our quest to lead organizations on a transformative journey toward AI-driven organizational processes and excellence," said Avi Kedmi, SysAid CEO. "Tapping into specialized data accumulated from thousands of customers and millions of users, SysAid Copilot enables employees to enjoy a fully conversational experience, freeing up admins to focus on more strategic work and become the catalyst for organizational productivity. SysAid Copilot orchestrates service management across the organization, embodying our commitment to infusing intelligence and ease into the workday, reshaping the landscape of service management. And this is only the beginning, as our dynamic roadmap promises a steady stream of groundbreaking features and capabilities ahead, ensuring the success of our customers." The General Availability of SysAid Copilot follows a 5-month design partner and beta program in which a diverse and engaged group of active customers played a pivotal role in refining and enhancing the product. The dedication and enthusiasm of the beta partners have been instrumental in shaping the product and ensuring that it is finely tuned to address the unique needs of SysAid's customer community, not only meeting but exceeding their expectations. Enhancing CSAT scores and slashing MTTR SysAid Copilot includes AI Intelligent Categorization automatically categorizing tickets submitted via the AI Chatbot for End Users and routes to the right people while making suggestions for more appropriate categories for tickets that come in through other channels, reducing human error in ticket categorizations by ~40%. In parallel, AI Case Summarization provides admins with a real-time summarization of the ticket content and employee sentiment (AI Emotion) so admins can understand the context, history, and end-user sentiment at a glance. "SysAid Copilot has helped our organization a great deal in providing support quicker. Since our department is oftentimes understaffed, wait times are higher than normal, and with SysAid Copilot we've witnessed those wait times plummeting," said Nathan Gleed, IT at the City of St George. "One of the most amazing aspects of this new technology is its continual learning, consistently improving performance and generating more accurate and sophisticated output." About SysAid SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they're meant to do, and organizations are free to fulfill their purpose. With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

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United States Artificial Intelligence Institute

United States Artificial Intelligence Institute

The United States Artificial Intelligence Institute (USAII®) is the world’s leading Artificial Intelligence certifications provider for students, professionals, organizations, institutions, academia, and governments, looking to upskill and reskill their expertise in the ever-evolving Artificial Inte...

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