PR Newswire | September 27, 2023
unitQ, the leader in Quality Automation, today introduced unitQ GPT, a generative AI engine for measuring the quality of your products, services and experiences. unitQ GPT harnesses unitQ's proprietary AI models to extract meaning from support tickets, surveys, app reviews, social media posts and product engagement data to connect the dots between what users say and do.
unitQ is empowering its customers to ask even more complex questions and get clear, immediate answers from hundreds of millions of pieces of granularly categorized user insights that they can trust to make critical business decisions. With unitQ GPT, companies can learn directly from what users are sharing, across any feedback source in any language, inclusive of engagement data and user metadata like device type and payment tier — all in real-time.
To use unitQ GPT, just ask a question and get an answer:
For unitQ customers struggling with prioritizing tasks based on impact, unitQ GPT can answer questions including the following:
"How can I improve iOS user retention?"
"How should I prioritize my bug backlog based on revenue impact?"
"How can I reduce support tickets?"
For unitQ customers interested in identifying end user pain points, unitQ GPT can answer questions including the following:
"Did I introduce any new issues in my newest release?"
"What are the top feature requests related to search?"
"What are five quotes from users talking about their favorite features?"
Category leading companies like Bumble, a values-driven business that enables people to build healthy and equitable relationships through Kind Connections™, are delivering incredible experiences to their members by paying attention to what they like, dislike, and want more of with unitQ's AI-powered user insights.
"At Bumble, my team is focused on delivering the best possible customer experience to our members everyday. unitQ GPT will help us turn insights to action, so that we can have a larger impact on the business and better serve our members across the globe," said Cathleen Doorenbosch, VP of Customer Care, Bumble. "With unitQ GPT, we'll be able to identify trending support issues, spot new bugs, and see what's driving the sentiment of new product releases with an easy to use, conversational interface that queries member feedback in real time. This will transform the way we work across the company, from support to product to engineering."
unitQ GPT is democratizing access to AI user insights, allowing companies like DailyPay, the industry leader in on-demand pay, to deliver even higher quality experiences to their members. This means fewer bugs, better user interfaces, less support issues, and delivering on the product features members are asking for most.
At DailyPay, we are constantly innovating our product and identifying new ways to improve the experience for our valued users, said Darlene Miranda, VP and General Manager, Enterprise Product, DailyPay. unitQ GPT speaks to that mission with its accuracy, transparency, and ability to speed up the team's natural workflows. It feels like having an extended member of our team that can answer the most pressing questions to make every user's experience 10x better.
unitQ GPT is purpose-built to empower organizations to drive growth with AI user insights and is:
Easy to use: unitQ GPT leverages user feedback and engagement data from 60+ sources to answer critical business questions and provide supporting visualizations. With all teams leveraging the same user insights, going from hypothesis to resolution has never been faster.
Opinionated and actionable: Because unitQ GPT leverages our cleansed, translated and granularly categorized data, it deeply understands your business like a tenured employee. It can prioritize initiatives and suggest product improvements to optimize KPIs.
Built for transparency and security: unitQ supports its conclusions with citations, allowing you to verify insights in a single click. Trust extends deep into unitQ GPT's architecture, with enterprise-ready security and automatic redaction of all personally identifiable information.
"Our customers today rely on unitQ to distill insights from hundreds of millions of pieces of user feedback everyday. Our insights are informing roadmaps at Fortune 500 companies and have caught bugs and product quality issues impacting millions of users," said Christian Wiklund, CEO and Co-Founder of unitQ. "unitQ GPT is the next milestone in our product evolution. With unitQ GPT, our customers can access powerful, game changing information about their business and product by simply asking a question and getting an answer in seconds."
Early access to unitQ GPT beta is available today for unitQ customers. To learn more about unitQ GPT read the blog post or join the waitlist.
As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.
With unitQ customer feedback software, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.
Netcracker Technology | September 18, 2023
Netcracker Technology expands its partnership with Microsoft to support GenAI Telco Solution, aiming to deliver value to the telecom industry.
GenAI Telco Solution enhances ChatGPT with real-time telecom data and expertise to improve customer experience and productivity.
The solution offers CSPs tools to enhance call center efficiency, workforce productivity, sales conversions, and innovation.
Netcracker Technology has recently announced that it has expanded its partnership with Microsoft to bolster support for its recently unveiled GenAI Telco Solution. This innovative solution taps into the potential of generative AI technology, intending to deliver exceptional value to the telecommunications industry.
The Netcracker GenAI Telco Solution harnesses the formidable capabilities of OpenAI's ChatGPT via Azure OpenAI Service. This facilitates the creation of high-value use cases by leveraging valuable telecommunications data and insights. Drawing upon Netcracker's extensive telecom IT expertise, the solution enhances ChatGPT with real-time telecom data, context, and insights sourced from operators' BSS/OSS and data analytics platforms. The goal is to boost productivity and elevate the customer experience across all facets of the telecommunications business.
This comprehensive offering equips Communication Service Providers (CSPs) with a suite of readily deployable solutions poised to drive significant enhancements in call center efficiency, elevate workforce productivity, expedite sales conversions, and accelerate the rollout of innovative offerings.
Vice President Azure for Operators at Microsoft, Shawn Hakl, stated:
With generative AI like OpenAI's ChatGPT taking the world by storm and making inroads across industries, we are thrilled to bring this power to CSPs to deliver high-quality customer experiences.
[Source: Business Wire]
Bob Titus, the CTO at Netcracker, mentioned that the objectives of CSPs worldwide involve striving for higher productivity and providing exceptional customer care. He pointed out that achieving these goals, all the while ensuring a positive experience and cost efficiencies has proven to be quite challenging. He further explained that thanks to their continuous partnership with Microsoft, their GenAI Telco Solution would provide customers with the means to enhance the quality of services they can provide while simultaneously managing operational expenses and enhancing customer retention. He described this development as a win-win situation, particularly crucial in today's fiercely competitive environment.
Double | September 18, 2023
Double, the versatile remote assistant service designed to cater to the needs of executives, has recently introduced Mingo. Mingo, an AI-powered delegation companion, is tailored for the hectic schedules of executives and their remote assistants. Leveraging cutting-edge AI technology, Mingo ensures that crucial tasks are recorded, distills essential details from requests, and offers suggestions for the next steps to be taken by the assistant. With Mingo in their toolkit, executives utilizing Double can allocate their focus and energy to critical bottom-line responsibilities, knowing that their assistants possess all the requisite information to execute delegated tasks with precision.
Mingo's debut comes at a moment when a staggering three out of four executives grapple with heavy workloads and an acute shortage of time to tackle top hurdles in their professional duties. While productivity applications and recently launched AI assistant services are available, they often fall short of providing the personalized attention, contextual understanding, and nuanced support that executives typically receive from human assistants. Double aims to bridge this gap with its AI-enabled executive assistant approach, empowering executives to enhance their productivity and significantly impact their work hours.
Even the most skilled executive assistants, along with well-intentioned executives, occasionally contend with vague task parameters, resulting in multiple follow-up discussions that impede efficient execution. Recognizing this common challenge, Double developed Mingo to streamline communication and maximize productivity. Mingo's intuitive, always-online AI technology operates in real-time to gather task details, facilitating seamless hand-offs to executive assistants. The platform proactively prompts executives with clarifying follow-up questions, enabling them to anticipate needs in advance and safeguard their precious time by reducing unnecessary back-and-forth exchanges.
Beyond its benefits for executives, Mingo also elevates productivity for their assistants. Once an executive submits a request through the Double app, Mingo proactively generates suggested next steps and recommendations, bolstering the efficiency of executive assistants across all tasks. Mingo achieves this feat by drawing from a comprehensive knowledge base encompassing best practices and how-tos related to various executive assistant tasks, amassed from decades of combined expertise in productivity and delegation. Mingo can even expedite an executive assistant's work by offering research assistance, writing support, and insights on harnessing AI more effectively in their tasks.
Double's innovative solutions empower executives and their assistants to achieve more without compromising their work-life balance or risking burnout. The company has recently expanded its offerings to cater to entire leadership teams through its Double for Teams program. Double remains dedicated to delivering new products and services that prioritize human-centric support, further cementing its commitment to revolutionizing the future of work.
Double, based in Brooklyn, NY, is a flexible remote assistant service designed to address the evolving demands of the contemporary work landscape. Committed to its mission of reclaiming valuable time for clients, the company combines the power of human support, cutting-edge technology, and efficient delegation strategies to streamline daily tasks. With a growing clientele comprising nearly a thousand customers spanning the United States and France, it caters to businesses of all sizes. To date, Double's dedicated team of executive assistants has successfully reclaimed over 250,000 hours for busy executives, marking the company as a driving force in reshaping modern work dynamics.