IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

whitePaper | July 20, 2022

In recent years, the use of AI in organisations has drastically increased. As a result, lawmakers around the world have been paying close attention to the developments in the field of AI too. While there is no comprehensive legal body in Switzerland and the EU that regulates the use of AI today, there are clear signs that Swiss and European organisations should prepare for stricter regulation.

whitePaper | August 25, 2022

Businesses are in different stages with their artificial intelligence (AI) technologies. Even today, after many years of evaluating AI, only one third of organizations have actually put AI into production (31%1 ). Organizations that started somewhat later are currently prototyping their AI solutions (20%). Companies that only recently came on board with AI are experimenting with AI technologies for their business cases (25%). And a relatively large portion (24%) have only just begun evaluating AI for their business cases.

whitePaper | May 17, 2021

AI will impact every area of our lives, and its applications are virtuallylimitless. From solving society's biggest problems to creating newopportunities in business, AI will help us take huge leaps forward in this next decade.

whitePaper | July 10, 2020

There’s no arguing that preventing failures and accidents is critical for industry. Unexpected incidents can grind operations to a halt for extended periods of time and necessitate expensive repairs. Just 12 hours of downtime for an oil production platform could cost six to eight million dollars in lost production opportunity alone. A single day of grounding for a plane costs roughly four to five million dollars. Because of these disruptions, industrial sectors are always on the lookout for newer, better maintenance methods, and the approach on everyone’s lips right now is predictive maintenance. While everyone agrees on the name, there is less consensus on what it means or how to implement it. But to truly unlock the potential of predictive maintenance, it needs to be paired with artificial intelligence (AI) and machine learning (ML).

whitePaper | November 30, 2019

The report on “Understanding the Dynamics of Artificial Intelligence in Intellectual Property” prepared by the Tata Consultancy Services in close association with the Confederation of Indian Industry (CII) captures global developments, practices of various intellectual property offices of the world, technology landscape and research outlook. This publication on IPR would provide useful information to educational & research institutions and industries doing research in this area and fill up gaps for moving forward. CII firmly believes that IPR should be at the centre stage in competing in the world of artificial intelligence in a meaningful manner. The report highlights an important recommendation that, “With evolution of new technology, it is essential to have change in the IP creation and protection ecosystem by mechanisms to develop new doctrines for new technologies, modifying the existing system to accommodate this new change and reshaping of new policies for enforcement of IPRs”.

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.