ZCS Enterprises

March 6, 2019

At the initial meeting, it was discovered the customer had a 60 MB dedicated, fixed wireless circuit without redundant office internet. They were using a hosted PBX delivered on its own two T1s with about 40 users and a hosted contact center solution from another carrier with about 25 users. Their bandwidth contract had just expired, but both their voice contracts had a little over a year left.

Spotlight

TSG

"One Technology Partner is all you need TSG is one of the UK's leading IT companies, trusted by thousands of businesses across a wide variety of industries. With 12 regional offices nationwide we can provide a professional local IT service covering IT infrastructure, business software, proactive support, telecoms, broadband, virtualisation, cloud computing, cabling and wireless systems."

OTHER WHITEPAPERS
news image

A Beginners Guide to Conversational AI

whitePaper | September 22, 2021

The value of conversational AI is clear—meaning it’s time to take the next step and begin setting specific goals if you want to see real returns on your investment. Access this beginner’s guide to conversational AI to learn important industry terms and explore the questions you need to be asking as you explore different solutions.

Read More
news image

MongoDB and IBM zSystems

whitePaper | May 25, 2022

Modernization of data and applications on the mainframe is a necessary priority for modern organizations. Building a MongoDB Operational Data Layer (ODL) is a pattern widely used to make critical mainframe data available for modern mobile and web applications.

Read More
news image

Getting Visibility into IT Operations with Effective Discovery and Service Mapping

whitePaper | July 23, 2020

IT Operations Management (ITOM) is more important than ever in today’s fast-changing world. It helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. By providing IT with a single platform for operations management, ITOM is the enabler of speed, agility, complete visibility and rapid problem detection. This maximizes business return from IT investment by cost-effectively achieving optimum IT performance.

Read More
news image

Conversational AI with Kore.ai

whitePaper | February 16, 2023

This technical white paper discusses the market trends, use cases, and benefits of Conversational AI. It describes a solution and validated reference architecture for Conversational AI with the Kore.ai Experience Optimization Platform on Dell infrastructure.

Read More
news image

Modern Risk Management for AI Models

whitePaper | September 15, 2022

The concept of Artificial Intelligence (AI) and Machine Learning (ML) dates back to the 1950s with researchers trying to use machines to simulate human intelligence in machines. However, their use in the financial sector has been limited. With enhanced customer service and mounting cost pressures, financial institutions (FIs) have now started to look at AI as a possible solution for improving cost and operational efficiencies.

Read More
news image

The 2023 AI and Machine Learning Research Report

whitePaper | February 23, 2023

In December 2022, Rackspace Technology® polled 1,420 IT professionals throughout the world and across multiple industry verticals. Survey respondents worked in financial services, manufacturing, retail, hospitality, government and healthcare in the Americas, Europe, Asia and the Middle East.

Read More

Spotlight

TSG

"One Technology Partner is all you need TSG is one of the UK's leading IT companies, trusted by thousands of businesses across a wide variety of industries. With 12 regional offices nationwide we can provide a professional local IT service covering IT infrastructure, business software, proactive support, telecoms, broadband, virtualisation, cloud computing, cabling and wireless systems."

Events