Thinking Ahead About AI Security and Privacy Protection

whitePaper | September 23, 2022

It’s been several years since organizations began adopting artificial intelligence (AI) to improve their business; few have come close to mastering its existing capabilities. A small number of organizations in our research aim to become AI-driven—a status we define as AI and machine learning underpinning almost everything the enterprise does—by 2025. However, this elite group—who we term “AI leaders”1—as well as the many others looking simply to embed AI more firmly in the enterprise foundations face formidable challenges to achieving their objectives.

whitePaper | September 12, 2022

Artificial intelligence is currently attracting considerable interest and attention from industry, researchers, governments as well as investors, who are pouring record amounts of money into the development of new machine learning technologies and applications.

whitePaper | January 5, 2020

Machine learning (ML) is an application of artificial intelligence (AI) that allows systems to automatically learn and improve from exposure to more data without being explicitly programmed. ML focuses on the development of computer programs that can access data and use it to learn for themselves.1 While AI represents the broader concept of machines being able to carry out tasks in an intelligent way, machine learning is a current application of AI based on the idea that we can give machines access to data, and they can use that data to learn for themselves.

whitePaper | July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

whitePaper | March 30, 2022

This paper presents data from a large-scale study on how code quality impacts software companies in terms of time-to-market and product experience. We conclude with an analysis of the impact and specific recommendations towards successful software development.

whitePaper | April 16, 2020

A well-built store—one that is consistent with others under a retailer’s umbrella—is a powerful tool for communicating a brand. In fact, arguably nothing (beyond the product itself) is a more tangible signifier of the brand than the store environment. This puts the store planning team in the position of acting as brand managers and means that for the construction manager, whether he/she is employed in house by the retail company or as a contractor specializing in retail construction, understanding the brand (the retailer’s goals, visions, and marketing strategies) is a cornerstone of day-to-day work.