The SoDA report on Trends in Personalization

May 23, 2019

Delivering personalization to consumers at scale requires a combination of the right data and the right technology. Authors from Perficient Digital, Dept, Microsoft, Deepend and others speak to the rise in demand for these experiences, the successes (and candid challenges) that agencies are facing to remain ahead of the curve, the way in which they’re working with clients to deliver timely and innovative results, and the tools required in order to do so.

Spotlight

Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

OTHER WHITEPAPERS
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Deepwave Digital Creates an AI Enabled GPUReceiver for a Critical 5G Sensor

whitePaper | February 11, 2020

Deepwave Digital has leveraged the Artificial Intelligence Radio Transceiver (AIR-T) to create the first deep learning sensor for a 5G network. This network, the Citizens Broadband Radio Service (CBRS), will be the first spectrum sharing service provided by the telecommunications industry that leverages real time RF sensing. Critical to the operation of CBRS is the ability to determine if priority users are active on specific frequency channels. When no priority users are present, the spectrum may be reallocated for commercial networks to provide new enterprise services or additional bandwidth to existing services.

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Making an impact with Cloud Data Management

whitePaper | August 14, 2020

As consumers and customers, we are accustomed to easy, intuitive and superfast transactions driven by data. Therefore, businesses have the various challenges of managing and mining the data they produce and use, but also ensuring that their digital experience is 100% reliable for their customers — so the chain of trust is never broken.

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Fair Use of AI

whitePaper | June 28, 2022

Questions touching on AI ethics and fairness are becoming more mainstream. In recent years we have seen greater public consciousness of what was once a relatively obscure academic issue. This includes the close attention paid to the use of an algorithm to determine 2020 A-levels by the Office of Qualifications and Examinations Regulation (or “Ofqual”).

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Artificial Intelligence & Financial Services

whitePaper | November 29, 2022

Artificial intelligence has long since graduated from science fiction and speculative use cases to widespread and diverse development across fintech sectors. CB Insights reported that financings for AI startups showed continued robust activity through Q2 2022, despite changes in market sentiment from the exuberance of 2021.

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Artificial Intelligence at the Heart of Business 4.0

whitePaper | February 16, 2023

Artificial Intelligence (AI) is answer to challenges that telecoms must face in a time of rapidly changing market requirements, but it is not easy to adapt immediately. Many requirements can be solved by experienced experts. Unfortunately, access to their knowledge is increasingly limited, their education is usually expensive, there are not enough of them, and they are not always able to respond with sufficient speed.

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Successfully implement and operationalize machine learning models to optimize and accelerate credit decisions

whitePaper | May 4, 2022

The pandemic has brought about significant economic disruption, thereby increasing the need for banks and financial institutions to be more agile. However, Covid-19 is not the only factor that drives automation and digitalization in the credit and lending process in credit institutions. Incumbent banks are increasingly facing pressure from neobanks, these having the strategic advantage of being “born digital”. In addition, customers demand fully digitalized processes with regard to the ease of use and fast turnaround times.

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Spotlight

Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

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