THE NEED FOR EFFECTIVE INCIDENT RESPONSE

whitePaper | July 15, 2022

Today, the use cases for AI (artificial intelligence) and machine learning are developing at a remarkable pace. We are beginning to see cases where AI is contributing to society through its implementation in systems and services that are in production and consumer-facing. These include the automation of nuanced decisions that until now could only be made by humans, thereby increasing the profitability of corporations, and increasing customer satisfaction through the personalization of services making them tailored for each user. In addition, important discussions have begun on the adverse effects such AI systems have on humans and the resulting ethical issues they can create.

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

whitePaper | August 16, 2020

Unleash the full potential of your cloud native transformation and accelerate innovation with the confidence that your cloud native applications are secured from start to finish, at any scale. Aqua Platform protects your entire stack, on any cloud, across VMs, containers, and serverless. Accelerate development by detecting security issues in your artifacts early and shortening time to remediate. «Shift left» security into the CI/CD pipeline, get full visibility into the security posture of your pipeline and reduce the attack surface before application deployment.

whitePaper | September 28, 2022

Communications service providers (CSPs) worldwide have been using robotic process automation (RPA) for many years to automate repetitive, low­value tasks. RPA frees up employees to focus on what they do best: helping customers and being innovative. Fast forward to today and operators are building on RPA with artificial intelligence (AI) to deliver intelligent automation (IA), which has become a strategic tool to help them reimagine their businesses.

whitePaper | October 18, 2022

We first published this index five years ago. The world was different then. Governments were dealing with a landscape defined by benign growth, relative global stability, the optimism of an emergent technology. In 2022, it feels like everything has changed. It looks like we are entering a global recession, war has returned to Europe and AI breaks new ground every week. Just the last month has brought advances in art (Stable Diffusion), chat (ChatGPT) and negotiation (CICERO).

whitePaper | February 21, 2020

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