The Keys to Unlocking the Power of AI in the Service Desk

June 3, 2019

The intersection of service desk goals and artificial intelligence is nearly a perfect fit. Since office technology was introduced, IT leaders have needed a way to ensure that the employee is enabled by tools and devices instead of impaired by them. The evolution of best practice frameworks (like ITIL), service desk tools and software, plus IT and service infrastructures help ensure a positive, frictionless experience for the employee.

Spotlight

Pivotal, Inc.

Pivotal’s cloud native platform drives software innovation for many of the world’s most admired brands. With millions of developers in communities around the world, Pivotal technology touches billions of users every day. After shaping the software development culture of Silicon Valley's most valuable companies for over a decade, today Pivotal leads a global technology movement transforming how the world builds software.

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Artificial Intelligence & Financial Services

whitePaper | November 29, 2022

Artificial intelligence has long since graduated from science fiction and speculative use cases to widespread and diverse development across fintech sectors. CB Insights reported that financings for AI startups showed continued robust activity through Q2 2022, despite changes in market sentiment from the exuberance of 2021.

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10 Keys to AI Success in 2021

whitePaper | May 17, 2021

AI will impact every area of our lives, and its applications are virtuallylimitless. From solving society's biggest problems to creating newopportunities in business, AI will help us take huge leaps forward in this next decade.

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Multilayered cybersecurity: part ofmodern cyber protection

whitePaper | August 10, 2020

Data is the most important asset businesses have. As the world has become increasingly digital, data has grown in volume and value. In fact, this most valuable resource of modern society doubles in volume every year and that growth rate is likely to accelerate even further. Of course, this creates a challenge: how to store data securely and how to be sure that every operation with data is secured? Today loss of data means loss of everything: business, identity, future, and even life in some cases.

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IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

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A Taxonomy of Trustworthiness for Artificial Intelligence

whitePaper | January 11, 2023

Improving the trustworthiness of artificial intelligence (AI) systems is a shared priority for the private and public sectors, as indicated by prolific research and guidelines in recent years.

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How to Build an API

whitePaper | November 15, 2021

A few key decisions need to be made before you can start building your new API. In this preparation phase you should define the application domain semantics, decide what API architectural style you are going to use, and form an API style guide.

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Spotlight

Pivotal, Inc.

Pivotal’s cloud native platform drives software innovation for many of the world’s most admired brands. With millions of developers in communities around the world, Pivotal technology touches billions of users every day. After shaping the software development culture of Silicon Valley's most valuable companies for over a decade, today Pivotal leads a global technology movement transforming how the world builds software.

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