The Keys to Unlocking the Power of AI in the Service Desk

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.

whitePaper | March 8, 2020

On February 19, 2020, the European Commission (Commission) published proposals for the regulation of Artificial Intelligence (AI) with potentially far-reaching implications both for users and developers worldwide. The proposals are contained in a densely written 26-page “White Paper” which in this alert we distill down to 10 take-away points. The White Paper, together with the other strategy documents published at the same time1, is vital reading for any business which participates in the data economy, and in particular companies that operate across borders.

whitePaper | December 23, 2022

The transformative potential of artificial intelligence (AI) is a kind of truism. Seeking to capture the benefits of the “Fourth Industrial Revolution” or “third wave of the digital revolution,” countries are prioritizing efforts to reorganize their public and private sectors, fund research and development (R&D), and establish structures and policies that unleash AI innovation.

whitePaper | November 30, 2019

The report on “Understanding the Dynamics of Artificial Intelligence in Intellectual Property” prepared by the Tata Consultancy Services in close association with the Confederation of Indian Industry (CII) captures global developments, practices of various intellectual property offices of the world, technology landscape and research outlook. This publication on IPR would provide useful information to educational & research institutions and industries doing research in this area and fill up gaps for moving forward. CII firmly believes that IPR should be at the centre stage in competing in the world of artificial intelligence in a meaningful manner. The report highlights an important recommendation that, “With evolution of new technology, it is essential to have change in the IP creation and protection ecosystem by mechanisms to develop new doctrines for new technologies, modifying the existing system to accommodate this new change and reshaping of new policies for enforcement of IPRs”.

whitePaper | November 10, 2019

Large enterprises need to implement AI solutions quickly and efficiently, but many don’t have the right people, process and technology. Firms can accelerate progress to AI maturity through use of a robust workbench, an operating model built on a data science-led pyramid of skills, and pre-built solutions when data complexity and talent scarcity are too big a challenge.

whitePaper | July 21, 2020

Back in 2016, the most popular app download on Christmas Day was Fitbit, dominating Apple’s App Store. The rapid adoption of Fitbit and other wearable fitness trackers has underpinnings in psychological motivation theories. Realtime data monitoring provides a powerful incentive that is capable of changing human behavior. Since 2016, the wearable technology market has continued to evolve, including the acquisition of Fitbit by Google, which was announced in November 2019.