The Keys to Unlocking the Power of AI in the Service Desk

June 3, 2019

The intersection of service desk goals and artificial intelligence is nearly a perfect fit. Since office technology was introduced, IT leaders have needed a way to ensure that the employee is enabled by tools and devices instead of impaired by them. The evolution of best practice frameworks (like ITIL), service desk tools and software, plus IT and service infrastructures help ensure a positive, frictionless experience for the employee.

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Fortem Information Technology

Fortem Information Technology’s business model is to be your complete technology partner. Our aim is to exceed customer’s expectations by helping you grow faster and save money through the delivery of innovative IT solutions that actually make a difference. Our solutions are designed to support your entire IT estate, including core infrastructure, software, security and networking; whether on premise or in the cloud.

OTHER WHITEPAPERS
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ARTIFICIAL INTELLIGENCE AT THE EDGE OF MANUFACTURING

whitePaper | November 1, 2021

Robotics, automation, Internet of Things (IoT), and data are not new in manufacturing. Manufacturing is one of the most data-rich and first industries piloting artificial intelligence at the edge. It’s been estimated, however, that about 95% of all industrial data goes unused. The reason? Legacy equipment and operational systems that tend to be proprietary and siloed are incapable of communicating with each other.

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How End-to-End Testing is Evolving

whitePaper | May 31, 2022

End-to-End (E2E) testing has traditionally been seen as a ‘final frontier’ of sorts in software development.

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How Data Can Help Us Get Back to School Safely

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.

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Powering the modern life insurance carrier with advanced AI and data

whitePaper | December 27, 2022

Welcome back to our white paper series about how to use AI and data throughout the new business and underwriting processes. In the first white paper we discussed the importance of product design and the benefits of using AI.

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The Future of IT Service Management With AI

whitePaper | June 13, 2022

As businesses move beyond rigid rules and strictly linear processes in IT service management, there’s a world of opportunity for artificial intelligence-powered automation in both proactive and reactive service delivery. We discuss what that smart tech-driven world can look like and how you can get there.

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Take the Intelligent Route to Information that Matters

whitePaper | October 11, 2021

AI forms the bedrock to help organizations unlock business value from the deluge of unstructured information. Improving operational efficiency by extracting structured data from unstructured documents enables organizations with faster and contextrich decision-making to adapt and thrive in the new normal.

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Spotlight

Fortem Information Technology

Fortem Information Technology’s business model is to be your complete technology partner. Our aim is to exceed customer’s expectations by helping you grow faster and save money through the delivery of innovative IT solutions that actually make a difference. Our solutions are designed to support your entire IT estate, including core infrastructure, software, security and networking; whether on premise or in the cloud.

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