The Keys to Unlocking the Power of AI in the Service Desk

June 3, 2019

The intersection of service desk goals and artificial intelligence is nearly a perfect fit. Since office technology was introduced, IT leaders have needed a way to ensure that the employee is enabled by tools and devices instead of impaired by them. The evolution of best practice frameworks (like ITIL), service desk tools and software, plus IT and service infrastructures help ensure a positive, frictionless experience for the employee.

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Pythian

Pythian is a global IT services company that specializes in designing, implementing, and managing systems that directly contribute to revenue and business success. We help companies adopt disruptive technologies to advance innovation and increase agility. Our highly skilled technical teams work as an integrated extension of our clients’ organizations to deliver continuous transformation and uninterrupted operational excellence using our expertise in cloud, DevOps, big data infrastructure, advanced analytics, infrastructure management, and databases.

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The Modern CSP is a Technology Company — and Intelligent Automation is a Differentiator

whitePaper | September 28, 2022

Communications service providers (CSPs) worldwide have been using robotic process automation (RPA) for many years to automate repetitive, low­value tasks. RPA frees up employees to focus on what they do best: helping customers and being innovative. Fast forward to today and operators are building on RPA with artificial intelligence (AI) to deliver intelligent automation (IA), which has become a strategic tool to help them reimagine their businesses.

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Bringing Job Costing to the Field

whitePaper | April 16, 2020

In construction, we are often designing and constructing made-to-order assets, so there is immediately less certainty. We may be dealing with multiple projects for different people, with different schedules, and run by different project managers. Each will be in a different location, with different site footprints, different ground conditions, different access routes, etc. And, partly influenced by their locations, we are often dealing with different suppliers we might select local designers, subcontractors, plant, materials, and product suppliers based on their proximity to the site.

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Decoding the 7 traits of companies achieving success with AI

whitePaper | January 18, 2020

As organizations adopt digital transformation strategies to prepare for the future, a core idea for how to accelerate that transformation is the adoption of AI. While most organizations fundamentally believe in the promise of AI, they are still only just beginning to use it. Only 1 in 5.5 organizations are deeply committed to AI, while more than half are experimenting or beginning to see it around their organization.

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Automate Machine Learning with H2O DriverlessAI on Dell Infrastructure

whitePaper | June 22, 2022

Artificial intelligence (AI) and machine learning have revolutionized how organizations are using their data. Automated machine learning (AutoML) facilitates and improves the endto-end data science process. This process includes everything from preprocessing and cleaning the data, selecting and engineering appropriate features, tuning and optimizing the model, analyzing results, explaining and documenting the model, and of course, deploying it into production.

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Optimize Microsoft SQL Server Workloads with NetApp Solutions

whitePaper | July 31, 2020

IT organizations face constant change. There’s the overarching transition to cloud, which raises questions about what workloads to move when. And there are application-level transitions imposed by vendors when they end support for older versions of software, forcing companies to upgrade. Microsoft SQL Server is swept up in both of these transitions. Organizations rely on SQL Server for everything from ERP to analytics, and thousands of them are running the 2008 or older versions that are now end of support.

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Artificial Intelligence at the Heart of Business 4.0

whitePaper | February 16, 2023

Artificial Intelligence (AI) is answer to challenges that telecoms must face in a time of rapidly changing market requirements, but it is not easy to adapt immediately. Many requirements can be solved by experienced experts. Unfortunately, access to their knowledge is increasingly limited, their education is usually expensive, there are not enough of them, and they are not always able to respond with sufficient speed.

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Spotlight

Pythian

Pythian is a global IT services company that specializes in designing, implementing, and managing systems that directly contribute to revenue and business success. We help companies adopt disruptive technologies to advance innovation and increase agility. Our highly skilled technical teams work as an integrated extension of our clients’ organizations to deliver continuous transformation and uninterrupted operational excellence using our expertise in cloud, DevOps, big data infrastructure, advanced analytics, infrastructure management, and databases.

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