The Future of IT Service Management With AI

whitePaper | September 22, 2022

Last year, the UK Department of Digital, Culture, Media and Sport (DCMS) published its 10- year National AI Strategy for the regulation and promotion of artificial intelligence (AI) in the UK (Report). DCMS seeks to build “the most pro-innovation regulatory environment in the world” and vows to make the UK the “best place to live and work with AI” over the next decade. Since then, the UK government and regulators have taken various steps towards this aim, with the Report anticipating a large number of AI-centric publications and consultations. Some key examples (and their latest status) are summarised below, including a policy paper and white paper on a pro-innovation national position on governing and regulating AI, an Information Commissioner’s Office (ICO) consultation on the beta version of its AI and data protection risk toolkit, and a consultation on copyright and patents for AI through the UK Intellectual Property Office (IPO).

whitePaper | February 16, 2023

This technical white paper discusses the market trends, use cases, and benefits of Conversational AI. It describes a solution and validated reference architecture for Conversational AI with the Kore.ai Experience Optimization Platform on Dell infrastructure.

whitePaper | July 28, 2022

Before the pandemic, the path to AI adoption used to be slow and steady. According to the survey of industryleading firms, only 48% of companies deemed AI and Big Data a source of innovation. In 2021, this number has climbed to almost 65 percent.

whitePaper | November 1, 2021

Robotics, automation, Internet of Things (IoT), and data are not new in manufacturing. Manufacturing is one of the most data-rich and first industries piloting artificial intelligence at the edge. It’s been estimated, however, that about 95% of all industrial data goes unused. The reason? Legacy equipment and operational systems that tend to be proprietary and siloed are incapable of communicating with each other.

whitePaper | September 28, 2022

As stated in the American Planning Association’s 2022 Trend Report for Planners, over centuries, professions have evolved with changing environments, shifting eras, new challenges, societal shifts, and technological innovations. While some professions have become obsolete or or were replaced by technology, others have adapted or readjusted and stayed relevant in an ever-changing world. What is different today is the pace of change, which requires faster, even proactive, adjustments—including new tools, processes, and skills.

whitePaper | January 15, 2022

An API is a set of routines, protocols and tools for building software applications. They are typically used to expose data or services that can be consumed by other applications. Depending on their purpose, APIs can be used internally, with partners or made available to the general public. This may not sound like something the average consumer cares about, but behind every mobile app and every modern online experience there is at least one API.