The 7 levels of AI purgatory and how to escape them

whitePaper | August 11, 2020

Authentication technologies are front-burner tools to protect your network from COVID-19 pandemic email vulnerabilities. With attackers focusing on your users, common sense and technology go a long way. Scott Mace reports.Without letup the cyberattacks keep coming but they are not necessarily aimed at your network’s protocols or software vulnerabilities — at least, not at first. Instead, they maneuver themselves into part of your corporation’s most vulnerable infrastructure and manipulate your employees to fall for some email message that is not what it appears to be.

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

whitePaper | January 8, 2020

AI in manufacturing is a game-changer. It has the potential to transform performance across the breadth and depth of manufacturing operations. However, the massive potential of this new Industrial 4.0 era will only be realized if manufacturers really focus their efforts on where AI can add most value and then drive the solutions to scale.

whitePaper | December 30, 2022

The technological development of artificial intelligence (AI) is proceeding rapidly, with investment in AI-based solutions dramatically increasing across the globe. Europe is no exception.

whitePaper | June 16, 2022

As companies continue their digital transformation journey, it’s clear that automation and artificial intelligence (AI) are now a competitive imperative. Companies can no longer ignore the gains intelligent automation solutions deliver. Such solutions free up employees from repetitive tasks, making them available for more valuable work. Automation and AI tools also enable companies to harness the value of their own data for competitive advantage while automating its processing.

whitePaper | August 18, 2020

This year, back to school for college students means more than just buying supplies, finding the right dorm and making sure to get into the proper classes. The COVID-19 pandemic has changed the annual fall ritual into one where campuses need to make sure they are safe from infection while providing a healthy environment for learning, growth and community.