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State of video in business report

May 13, 2019

In recent years, we’ve seen significant changes in marketing, sales, and customer service. Businesses are now operating at massive scale through the digitization of processes and automation of communication. While these technologies have brought about incredible efficiencies, they have also become a victim of their own success.

Spotlight

Zones, Inc.

"As one of the largest and fastest growing technology solution providers in the U.S., Zones offers over 1,300 smart, ambitious professionals an environment that fosters rewarding careers in sales, computer and network engineering, logistics, and a variety of corporate and support functions. Zones is headquartered in the Seattle suburb of Auburn, Washington, with field offices, configuration labs, and logistics centers located across the United States. We also maintain a network of sales and support offices and affiliates around the world. Our primary business is the sale of IT hardware, software and services to Fortune 500 companies and large enterprise organizations, as well as growing firms of 250 to 5,000 employees. In addition to delivering the highest level of IT expertise, quality, selection and fulfillment, we offer our clients single-source capability for the comprehensive design and implementation of even the most complex networking, infrastructure, and data center depl

OTHER WHITEPAPERS

Intelligent Networking, AI and Machine Learning

whitePaper | October 20, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users.

Low-Code Analysis

whitePaper | December 22, 2022

This study is promoted by Mobile World Capital Barcelona and NTT DATA in the framework of the Barcelona Digital Talent alliance. Mobile World Capital Barcelona is an initiative driving the digital advancement of society while helping improve people’s lives globally.

HFS Enterprise AI Services Top 10

whitePaper | January 12, 2020

“The services market for artificial intelligence technologies is rapidly maturing on the back of several years of learning and a realization—delivering AI is unlike delivering any other technology thus far. Delivering on the promise of AI calls for far more collaboration between service providers, tech vendors, and enterprise clients.” The biggest differentiator in enterprise AI services, as described by most of the customer leaders, is the quality of people—not just the quantity available for a specific skill. Domain understanding and data engineering capabilities are top priorities. A culture of innovation, experimentation, collaboration, and co creation with customers is the key winning formula here.”

IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

AI in Planning: Opportunities and Challenges and How to Prepare

whitePaper | September 28, 2022

As stated in the American Planning Association’s 2022 Trend Report for Planners, over centuries, professions have evolved with changing environments, shifting eras, new challenges, societal shifts, and technological innovations. While some professions have become obsolete or or were replaced by technology, others have adapted or readjusted and stayed relevant in an ever-changing world. What is different today is the pace of change, which requires faster, even proactive, adjustments—including new tools, processes, and skills.

DELLQUINN: A Machine Learning-Based, Resource Capacity Optimization Solution

whitePaper | August 23, 2022

This white paper describes the features and benefits of a machine learning-based resource optimization solution that helps the Dell High End Storage Field Services Team perform capacity planning more efficiently and with the potential to optimize resource utilization and overtime.

State of video in business report