Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

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Scanco

Scanco, LLC meets the needs of thousands of distribution and manufacturing operations with an extensive line of warehouse management solutions and mobile sales designed to integrate with Sage 100, 500 and NetSuite.Our products provide the functionality to perform inventory management, work order processing, mobile sales, delivery route accounting and barcode printing.

OTHER WHITEPAPERS
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Protecting the Human Side of Cybersecurity

whitePaper | August 1, 2020

The majority of enterprise companies have hundreds of apps deployed in the cloud, and that trend is expected to continue, according to a new survey by IDG. That said, 52% of companies find that securing those apps continues to be challenging. But that doesn’t mean that the remaining 48% are fully confident in their cloud app security or are fully aware of all of the facets of cloud security they should be considering. “Cloud security is a broad issue,” says Jim Fulton, Director, Cloud & Edge Protection Solutions for Forcepoint. “From what I’ve seen, about 10% of companies really understand all of the facets.

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Optimize Microsoft SQL Server Workloads with NetApp Solutions

whitePaper | July 31, 2020

IT organizations face constant change. There’s the overarching transition to cloud, which raises questions about what workloads to move when. And there are application-level transitions imposed by vendors when they end support for older versions of software, forcing companies to upgrade. Microsoft SQL Server is swept up in both of these transitions. Organizations rely on SQL Server for everything from ERP to analytics, and thousands of them are running the 2008 or older versions that are now end of support.

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Understanding the Dynamics of artificial intelligence in Intellectual Property.

whitePaper | November 30, 2019

The report on “Understanding the Dynamics of Artificial Intelligence in Intellectual Property” prepared by the Tata Consultancy Services in close association with the Confederation of Indian Industry (CII) captures global developments, practices of various intellectual property offices of the world, technology landscape and research outlook. This publication on IPR would provide useful information to educational & research institutions and industries doing research in this area and fill up gaps for moving forward. CII firmly believes that IPR should be at the centre stage in competing in the world of artificial intelligence in a meaningful manner. The report highlights an important recommendation that, “With evolution of new technology, it is essential to have change in the IP creation and protection ecosystem by mechanisms to develop new doctrines for new technologies, modifying the existing system to accommodate this new change and reshaping of new policies for enforcement of IPRs”.

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insideBIGDATA Guide to Optimized Storage for AI and Deep Learning Workloads

whitePaper | June 24, 2022

This new technology guide from DDN shows how optimized storage has a unique opportunity to become much more than a siloed repository for the deluge of data constantly generated in today’s hyper-connected world, but rather a platform that shares and delivers data to create competitive business value. The intended audience for this important new technology guide includes enterprise thought leaders (CIOs, director level IT, etc.), along with data scientists and data engineers who are a seeking guidance in terms of infrastructure for AI and DL in terms of specialized hardware. The emphasis of the guide is “real world” applications, workloads, and present day challenges.

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10 Keys to AI Success in 2021

whitePaper | May 17, 2021

AI will impact every area of our lives, and its applications are virtuallylimitless. From solving society's biggest problems to creating newopportunities in business, AI will help us take huge leaps forward in this next decade.

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Unlock Business Value Through the Combination of Analytics and Artificial Intelligence

whitePaper | June 9, 2022

Artificial Intelligence (AI) powered Analytics is taking data management to the next level for almost all industry sectors without having to rely on technical staff or data scientists. Technology is helping create blue ocean opportunities amidst red ocean realities.

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Spotlight

Scanco

Scanco, LLC meets the needs of thousands of distribution and manufacturing operations with an extensive line of warehouse management solutions and mobile sales designed to integrate with Sage 100, 500 and NetSuite.Our products provide the functionality to perform inventory management, work order processing, mobile sales, delivery route accounting and barcode printing.

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