Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

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QuantiQ Technology

QuantiQ is a leading Microsoft Dynamics partner, deploying industry leading CRM, AX and NAV solutions. We are skilled at simplifying business processes and enhancing business performance to drive growth, profitability and efficiency. Providing business consulting, design, implementation and managed services out of our London headquarters, we have successfully deployed Microsoft Dynamics over 650 times.

OTHER WHITEPAPERS
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THE NEED FOR EFFECTIVE INCIDENT RESPONSE

whitePaper | June 23, 2020

Modern organizations face unprecedented threats to their critical information assets and data. In previous years, the mindset of many cybersecurity professionals and business leaders was focused on avoiding attacks and building a strong perimeter to deflect them. However, more recently this approach has shifted, and these leaders now understand that attacks are inevitable. With this fundamental shift in thinking, cybersecurity professionals must build strong incident response programs that are capable of detecting threats in a timely manner and responding effectively when they occur.

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What´s New in Denodo Platform 8.0

whitePaper | August 12, 2020

Denodo Platform 8.0 is a significant step forward in realizing the vision of a logical data fabric as a unified data delivery platform that bridges the gap between IT infrastructure and consuming business applications. Denodo Platform 8.0 is based on the same data virtualization technology that Denodo has developed over the years to unify data integration, metadata management, security, and data governance. Denodo Platform 8.0 greatly accelerates the delivery of governed data to all data consumers, in the most appropriate format for each, across multiple distributed heterogeneous systems

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How Financial Institutions Can Overcome 3 Obstacles to Innovation

whitePaper | August 10, 2020

Digital innovation is happening fast — and there’s no slowing it down. Financial institutions are shifting priorities as third-party apps and services become more prevalent among consumers. Now, staying connected is no longer just an option, it’s critical to achieving success and staying relevant. mx.com | 1 But moving fast isn’t as easy as it sounds. There’s a fine line that financial institutions have to balance when it comes to innovating quickly to give their customers the experiences they’ve come to expect and ensuring their data remains safe and secure. As data sharing and connected integration ecosystems become the new norm, here are three challenges many financial institutions are facing.

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WHAT’S UNDER YOUR NETWORK’S HOOD

whitePaper | August 11, 2020

Authentication technologies are front-burner tools to protect your network from COVID-19 pandemic email vulnerabilities. With attackers focusing on your users, common sense and technology go a long way. Scott Mace reports.Without letup the cyberattacks keep coming but they are not necessarily aimed at your network’s protocols or software vulnerabilities — at least, not at first. Instead, they maneuver themselves into part of your corporation’s most vulnerable infrastructure and manipulate your employees to fall for some email message that is not what it appears to be.

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10 Things You Need to Know About the EU WhitePaper on Artificial Intelligence

whitePaper | March 8, 2020

On February 19, 2020, the European Commission (Commission) published proposals for the regulation of Artificial Intelligence (AI) with potentially far-reaching implications both for users and developers worldwide. The proposals are contained in a densely written 26-page “White Paper” which in this alert we distill down to 10 take-away points. The White Paper, together with the other strategy documents published at the same time1, is vital reading for any business which participates in the data economy, and in particular companies that operate across borders.

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Machine Learning on Arm Cortex-M Microcontrollers

whitePaper | January 20, 2022

Machine learning (ML) algorithms are moving to the IoT edge due to various considerations such as latency, power consumption, cost, network bandwidth, reliability, privacy and security. Hence, there is an increasing interest in developing neural network (NN) solutions to deploy them on low-power edge devices such as the Arm Cortex-M microcontroller systems. To enable that, we present CMSIS-NN, an open-source library of optimized software kernels that maximize the NN performance on Cortex-M cores with minimal memory footprint overhead. We further present methods for NN architecture exploration, using image classification on CIFAR-10 dataset as an example, to develop models that fit on such constrained devices.

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Spotlight

QuantiQ Technology

QuantiQ is a leading Microsoft Dynamics partner, deploying industry leading CRM, AX and NAV solutions. We are skilled at simplifying business processes and enhancing business performance to drive growth, profitability and efficiency. Providing business consulting, design, implementation and managed services out of our London headquarters, we have successfully deployed Microsoft Dynamics over 650 times.

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