Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

whitePaper | September 15, 2022

No broad industry trend, not client/server computing, not affordable hardware, not even the cloud itself, promises to so completely reshape the enterprise than artificial intelligence (AI). Melding decades-old mathematical principles with cutting edge algorithms and readily available, high performance hardware, AI is creating a seismic shift in the way companies across all industries build, maintain, and understand their core and departmental business operations.

whitePaper | November 10, 2019

Large enterprises need to implement AI solutions quickly and efficiently, but many don’t have the right people, process and technology. Firms can accelerate progress to AI maturity through use of a robust workbench, an operating model built on a data science-led pyramid of skills, and pre-built solutions when data complexity and talent scarcity are too big a challenge.

whitePaper | July 16, 2020

Is cloud computing becoming the norm? As part of the digital offensives by many companies, cloud infrastructures are fast becoming a crucial technology driver and success factor for innovative business models and digital products. The growing interest in the Internet of Things and machine learning sent the adoption rate of the cloud soaring at numerous companies. Now, it is a question of “how” rather than “whether” cloud services can be used successfully at German companies.

whitePaper | September 28, 2022

As the speed of enterprise operations surge and expectations for quick responses rise, decision making increasingly migrates from data centers to the network’s edge. Whether it’s on the shop floor, where busy production lines must not stand idle, a doctor in a surgical suite waiting for answers, a fire crew needing orders to fight a frantically advancing wildfire, scientists looking for insights that will help a recovering coral reef, or a retail environment where impatient customers wait for help in making a purchase, enterprises must configure their systems to collect information, to develop actionable insights, and to provide decisions or answers in real time.

whitePaper | March 30, 2022

This paper presents data from a large-scale study on how code quality impacts software companies in terms of time-to-market and product experience. We conclude with an analysis of the impact and specific recommendations towards successful software development.

whitePaper | October 18, 2022

The term Artificial Intelligence for IT Operations (AIOps) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.