Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

Spotlight

Thirdware Solution Ltd.

"Thirdware Solution is a multinational Information Technology Services Company headquartered in Mumbai, India and Plymouth (Michigan), USA. Thirdware is focused on Solutions and Services in the Enterprise Application Space (EAS) in Transaction, Analytics and Collaborative Solution Layers. This includes ERP, CRM, SCM, BI/DW, BPM and Technologies (Cloud Computing, Java/J2EE, Microsoft Products and related Technologies/Services). Thirdware offers Application Implementation Services (AIS), Application Development Services (ADS) and Application Management-Support Services (AMS)"

OTHER WHITEPAPERS
news image

The Industrialization of AI

whitePaper | September 15, 2022

No broad industry trend, not client/server computing, not affordable hardware, not even the cloud itself, promises to so completely reshape the enterprise than artificial intelligence (AI). Melding decades-old mathematical principles with cutting edge algorithms and readily available, high performance hardware, AI is creating a seismic shift in the way companies across all industries build, maintain, and understand their core and departmental business operations.

Read More
news image

Implementing AI in business challenges and resource

whitePaper | November 10, 2019

Large enterprises need to implement AI solutions quickly and efficiently, but many don’t have the right people, process and technology. Firms can accelerate progress to AI maturity through use of a robust workbench, an operating model built on a data science-led pyramid of skills, and pre-built solutions when data complexity and talent scarcity are too big a challenge.

Read More
news image

Cloud Infrastructures –Last Call for Boarding

whitePaper | July 16, 2020

Is cloud computing becoming the norm? As part of the digital offensives by many companies, cloud infrastructures are fast becoming a crucial technology driver and success factor for innovative business models and digital products. The growing interest in the Internet of Things and machine learning sent the adoption rate of the cloud soaring at numerous companies. Now, it is a question of “how” rather than “whether” cloud services can be used successfully at German companies.

Read More
news image

Intel® FPGAs and SoCs with Intel® FPGA AI Suite and OpenVINO Toolkit Drive Embedded/Edge AI/Machine Learning Applications

whitePaper | September 28, 2022

As the speed of enterprise operations surge and expectations for quick responses rise, decision making increasingly migrates from data centers to the network’s edge. Whether it’s on the shop floor, where busy production lines must not stand idle, a doctor in a surgical suite waiting for answers, a fire crew needing orders to fight a frantically advancing wildfire, scientists looking for insights that will help a recovering coral reef, or a retail environment where impatient customers wait for help in making a purchase, enterprises must configure their systems to collect information, to develop actionable insights, and to provide decisions or answers in real time.

Read More
news image

Code Red: The business impact of low code quality

whitePaper | March 30, 2022

This paper presents data from a large-scale study on how code quality impacts software companies in terms of time-to-market and product experience. We conclude with an analysis of the impact and specific recommendations towards successful software development.

Read More
news image

AIOps: The future is here 2

whitePaper | October 18, 2022

The term Artificial Intelligence for IT Operations (AIOps) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.

Read More

Spotlight

Thirdware Solution Ltd.

"Thirdware Solution is a multinational Information Technology Services Company headquartered in Mumbai, India and Plymouth (Michigan), USA. Thirdware is focused on Solutions and Services in the Enterprise Application Space (EAS) in Transaction, Analytics and Collaborative Solution Layers. This includes ERP, CRM, SCM, BI/DW, BPM and Technologies (Cloud Computing, Java/J2EE, Microsoft Products and related Technologies/Services). Thirdware offers Application Implementation Services (AIS), Application Development Services (ADS) and Application Management-Support Services (AMS)"

Events