Machine Learning and DeweyDecimal Classification

whitePaper | July 28, 2020

The penetration of cloud-based contact center solutions into the contact center market has been growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. Cloud solutions are growing in popularity and gaining an increasingly significant share of the market as their feature sets and flexibility begin to match or surpass those of legacy premises-based systems. Cloud contact center vendors are spending R&D dollars to further develop their solution capabilities internally while also making strategic acquisitions in the customer engagement market space to enhance and broaden their offerings.

whitePaper | August 25, 2022

The document focuses on the best practices to consider for API design by breaking it into its basic building blocks. Along with each recommendation the document also describes the reason and impact of a certain design decision through scenarios. The document provides recommendations on object representations, usage of headers and URL/URI templates to consider.

whitePaper | August 18, 2021

Among retail marketers, a reliance on traditional business intelligence tools has left the intuitive decision-making in the hands of the marketing team. Download this guide to learn how to solve this AI dilemma.

whitePaper | March 30, 2022

Artificial Intelligence is one of the fastest growing technologies of the 21st century and accompanies us in our daily lives when interacting with technical applications. However, reliance on such technical systems is crucial for their widespread applicability and acceptance. The societal tools to express reliance are usually formalized by lawful regulations, i.e., standards, norms, accreditations, and certificates. Therefore, the TÜV AUSTRIA Group in cooperation with the Institute for Machine Learning at the Johannes Kepler University Linz, proposes a certification process and an audit catalog for Machine Learning applications.

whitePaper | June 7, 2022

Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users. To achieve these ambitious goals, they need to optimize their networks – make them more intelligent if you will. Some of the tools needed include artificial intelligence (AI), machine learning (ML) and artificial intelligence operations (AIOps). This document will explore what intelligent networking means to telecoms, vendors and customers, and how AI and ML technologies and tools can be used, the cultural shifts the industry needs to make it a success, and what to bear in mind when deploying machine learning across a telecom network.

whitePaper | July 28, 2022

Many businesses have recently evolved to support large remote or hybrid workforces. This initial transition was imagined to be temporary, relying on home networks to provide the connectivity needed for work. Now, two years later, companies are contemplating technology improvements to address a more permanent remote workforce.