Machine learning and artificial intelligence in a brave new world

whitePaper | February 21, 2020

The information contained in the International Public Sector Fraud Forum documentation and training is subject to Crown Copyright 2020. The information should not be published or distributed in any way that could undermine the values and aims of the International Public Sector Fraud Forum. This content consists of material which has been developed and approved by the International Public Sector Fraud Forum.

whitePaper | December 15, 2019

Artificial Intelligence (AI), and specifically Machine Learning (ML), are being tested in an increasing number of fields, including data-centric environments. Image or text analysis, speech recognition, chatbot interactions, custom machine learning models… all these are elements that could enable the AI journey of a public safety and security organisation. This document dives into different aspects of integrating AI & ML in Public Safety activities, at different levels and in different domains of activity. It presents ethical and regulatory considerations, real examples from Public Safety Answering Points (PSAPs) and Emergency Response Organisations (EROs), and also initiatives that can benefit the public sector greatly, with a series of recommendations at the end.

whitePaper | November 25, 2019

In 2020, artificial intelligence will no longer be a vision of the future, but a tangible reality: language agents such as Siri, Cortana or Alexa are already pervading our everyday lives. The smart assistants play our favorite music, make restaurant suggestions, recommend films, identify the fastest route to our destination and steer our car better into the parking lot than we could. We use artificially intelligent systems that are becoming more and more a matter of course both at home and at work. AI systems have slipped into our everyday lives and they are here to stay.

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

whitePaper | September 19, 2022

The field of artificial intelligence (AI) traces back to the 1950s. More recently, the increased availability of both data and computing power has bolstered rapid adoption of AI and machine learning (ML) solutions (collectively, AI/ML)

whitePaper | December 22, 2022

This study is promoted by Mobile World Capital Barcelona and NTT DATA in the framework of the Barcelona Digital Talent alliance. Mobile World Capital Barcelona is an initiative driving the digital advancement of society while helping improve people’s lives globally.