LabTech: A Complete Guide to Pricing Your IT Services

whitePaper | June 29, 2022

The Responsible AI Institute (RAII) is developing one of the world’s first responsible AI certification programs. The RAII Certification Program is aligned with emerging global AI laws and regulations, internationally agreed-upon AI principles, research, emerging best practices, and human rights frameworks.

whitePaper | July 10, 2020

There’s no arguing that preventing failures and accidents is critical for industry. Unexpected incidents can grind operations to a halt for extended periods of time and necessitate expensive repairs. Just 12 hours of downtime for an oil production platform could cost six to eight million dollars in lost production opportunity alone. A single day of grounding for a plane costs roughly four to five million dollars. Because of these disruptions, industrial sectors are always on the lookout for newer, better maintenance methods, and the approach on everyone’s lips right now is predictive maintenance. While everyone agrees on the name, there is less consensus on what it means or how to implement it. But to truly unlock the potential of predictive maintenance, it needs to be paired with artificial intelligence (AI) and machine learning (ML).

whitePaper | July 31, 2020

With organizations around the world rapidly adopting Office 365, IT pros need to be prepared to perform efficient, effective tenant-to-tenant migrations. Whether you’re undergoing a merger or acquisition, or it’s time to clean up and consolidate your IT infrastructure to drive productivity and growth, a successful migration requires one thing above all else: a tight focus on your users’ needs. In the end, success is not measured by checking off pieces of data moved; it’s about ensuring that everyone remains productive during the project and after migration is complete.

whitePaper | June 14, 2023

Generative artificial intelligence (AI) has the potential to transform industries and society by boosting innovation and empowering individuals across diverse fields, from arts to scientific research. To ensure a positive future, it is crucial to prioritize responsible design and release practices from the beginning. As generative AI continues to advance at an unprecedented pace, the need for collaboration among stakeholders to ensure that AI serves as a force for good has become increasingly urgent.

whitePaper | November 23, 2022

Over the last four decades, the information technology industry has grown from about $50 billion globally in 1980 to more than $4 trillion. During this time, the IT industry has experienced the transition from mainframe computing to minicomputers, to personal computing, to internet computing, and to handheld computing.

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.