Keste Solves Complexities and Eliminates Manual Processes

Salesforce offers many integration options to sync data between a Salesforce instance and other business applications. However, companies still find it challenging to successfully integrate Salesforce with Microsoft Excel. Finance teams love the flexibility and speed of Microsoft Excel, but there are risks when it comes time to import that data from the spreadsheet to Salesforce. Data synchronization usually involves the time consuming effort of manual data entry. And with manual data entry, comes errors…at an average rate of 10.23 errors per 30 sheets of data (Source: UNLV, 2009). One of Keste’s clients — an existing Salesforce customer — was facing this exact predicament, due to a lack of an Excel/Salesforce integration solution. Keste’s consultants analyzed their current business processes and identified numerous pain points that impacted efficiency and accuracy when users attempted to import Excel forms into Salesforce.

Spotlight

Datacom

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of contact centres, data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the Americas, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent.

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whitePaper | May 9, 2022

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Spotlight

Datacom

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of contact centres, data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the Americas, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent.

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