Into the era of secure remote work

April 14, 2021

While the new era of remote work has provided some businesses with surprising productivity boosts as high as 13%, many are still struggling to secure their suddenly expanded network of remote endpoints and IT resources against a growing onslaught of cyberthreats.

Spotlight

Exceedra

Exceedra is the leading Global provider of integrated business planning and revenue management systems for CPG. This includes Trade Promotion Management (TPM), Trade Promotion Optimization (TPO), Customer Business Planning (CBP), Joint Business Planning (JBP), Demand Planning, and Sales & Operations Planning (S&OP).

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Protecting the Human Side of Cybersecurity

whitePaper | August 1, 2020

The majority of enterprise companies have hundreds of apps deployed in the cloud, and that trend is expected to continue, according to a new survey by IDG. That said, 52% of companies find that securing those apps continues to be challenging. But that doesn’t mean that the remaining 48% are fully confident in their cloud app security or are fully aware of all of the facets of cloud security they should be considering. “Cloud security is a broad issue,” says Jim Fulton, Director, Cloud & Edge Protection Solutions for Forcepoint. “From what I’ve seen, about 10% of companies really understand all of the facets.

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Delivering Exceptional Customer Experience Through Your Contact Center

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

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IMPROVE YOUR CX RIGHT NOW 5 Things To Do Today

whitePaper | August 11, 2020

Today, customer experience (CX) is about so much more than straight-up service, polite cashiers, hold times, or the number of business days it takes for a product to arrive in the mail. CX involves feelings, emotions, and encompasses your customers’ entire journey - from the moment they step foot in a store or visit a website until the moment they purchase from you again, tweet a positive shout out, or, on the flip side, reach out with an issue.

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Multilayered cybersecurity: part ofmodern cyber protection

whitePaper | August 10, 2020

Data is the most important asset businesses have. As the world has become increasingly digital, data has grown in volume and value. In fact, this most valuable resource of modern society doubles in volume every year and that growth rate is likely to accelerate even further. Of course, this creates a challenge: how to store data securely and how to be sure that every operation with data is secured? Today loss of data means loss of everything: business, identity, future, and even life in some cases.

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Beyond the hype: A guide to understanding and successfully implementing artificial intelligence within your business

whitePaper | January 4, 2022

When people hear AI they often think about sentient robots and magic boxes. AI today is much more mundane and simple—but that doesn’t mean it’s not powerful. Another misconception is that high-profile research projects can be applied directly to any business situation. AI done right can create extreme return on investments (ROIs)—for instance through automation or precise prediction. But it does take thought, time and proper implementation. We have seen that success and value generated by AI projects is increased when there is a grounded understanding and expectation of what the technology can deliver from the C-suite down.

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A Blueprint for Equity and Inclusion in Artificial Intelligence

whitePaper | June 28, 2022

Artificial intelligence (AI) has been accelerating across sectors. It has great potential to benefit society but the technology’s full potential can only be realized if it includes the diversity of the populations it represents throughout every step of its development. With growing concerns about bias, data privacy and lack of representation, it is critical to re-evaluate the way in which AI is both designed and deployed to ensure that all affected stakeholders and communities reap the benefits of the technology, rather than any harm.

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Spotlight

Exceedra

Exceedra is the leading Global provider of integrated business planning and revenue management systems for CPG. This includes Trade Promotion Management (TPM), Trade Promotion Optimization (TPO), Customer Business Planning (CBP), Joint Business Planning (JBP), Demand Planning, and Sales & Operations Planning (S&OP).

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