Intent-Based Networking and Extending the Enterprise

whitePaper | December 22, 2022

Contact centres are often viewed as cost drivers rather than business drivers. This is understandable, when you consider that differentiation efforts in this space have often struggled to be sustainable from a cost or staffing perspective. Figuring out the formula of investment to increased income is helped when you have an experienced guide to shorten your journey. Read on to get the benefit of our two companies’ experience, multiplied by hundreds of clients.

whitePaper | August 16, 2020

Unleash the full potential of your cloud native transformation and accelerate innovation with the confidence that your cloud native applications are secured from start to finish, at any scale. Aqua Platform protects your entire stack, on any cloud, across VMs, containers, and serverless. Accelerate development by detecting security issues in your artifacts early and shortening time to remediate. «Shift left» security into the CI/CD pipeline, get full visibility into the security posture of your pipeline and reduce the attack surface before application deployment.

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

whitePaper | June 28, 2022

Questions touching on AI ethics and fairness are becoming more mainstream. In recent years we have seen greater public consciousness of what was once a relatively obscure academic issue. This includes the close attention paid to the use of an algorithm to determine 2020 A-levels by the Office of Qualifications and Examinations Regulation (or “Ofqual”).

whitePaper | October 26, 2022

The Blueprint for an AI Bill of Rights: Making Automated Systems Work for the American People was published by the White House Office of Science and Technology Policy in October 2022. This framework was released one year after OSTP announced the launch of a process to develop “a bill of rights for an AI-powered world.” Its release follows a year of public engagement to inform this initiative. The framework is available online at: https://www.whitehouse.gov/ostp/ai-bill-of-rights

whitePaper | December 30, 2022

The technological development of artificial intelligence (AI) is proceeding rapidly, with investment in AI-based solutions dramatically increasing across the globe. Europe is no exception.