Home > Resources > Whitepapers > Integrating CRM into IBM WebSphere Portal with Digital Data Connector

Integrating CRM into IBM WebSphere Portal with Digital Data Connector

The aim of this sample is to demonstrate the use of IBM WebSphere Portal’s Digital Data Connector (DDC) component to display customer information from an external CRM system within the context a portal site. IBM Cast Iron was used as the integration layer to consume the CRM information using out-of-the-box adapters, from Salesforce Sales Cloud in this case, and provide a feed for the DDC control. IBM Web Content Management (WCM) portlets then allow the customised display of the data in keeping with the portal user experience. This document describes the required components and steps to recreate the solution.

Spotlight

ProSysCon

ProSysCon is a premier supplier of technology services and support for small and medium sized businesses. We maintain a staff of professional technicians that are extremely talented at troubleshooting complex issues and completing minor tasks quickly. We pride ourselves on giving accurate estimates and delivering more services than anticipated while staying under budget. While we service a broad spectrum of business fields, we specialize in: IT Professional Services, Healthcare , Non-Profit Organizations.

OTHER WHITEPAPERS

MongoDB and IBM zSystems

whitePaper | May 25, 2022

Modernization of data and applications on the mainframe is a necessary priority for modern organizations. Building a MongoDB Operational Data Layer (ODL) is a pattern widely used to make critical mainframe data available for modern mobile and web applications.

Recommendations on Updating the National Artificial Intelligence Research and Development Strategic Plan

whitePaper | March 30, 2022

The Stanford Institute for Human-Centered Artificial Intelligence (HAI) offers the following submission for consideration in response to the Request for Information(RFI) by the White House Office of Science and Technology to the Update of the National Artificial Intelligence Research and Development Strategic Plan.

The Business Value of the New Relic Observability Platform

whitePaper | May 25, 2022

The New Relic cloud-based observability platform visualizes, analyzes, identifies, and troubleshoots the entire technology stack, including software, applications, infrastructure, networks, mobile, browser, Kubernetes, and more. New Relic helps developer, DevOps, operations, and site reliability engineering (SRE) teams improve the quality of their software planning, build, and delivery along with the performance and reliability of their systems and applications. The platform is designed to provide a powerful set of observability, monitoring, problem identification, analytics, and resolution capabilities for multiple teams to gain a comprehensive, real-time, full-stack view of service performance. Its single view of all telemetry data enables teams to identify the root cause of problems quickly, drill into errors (debug) using advanced analytic models, and resolve problems using intelligence dashboards.

Modern IT Management With AIOps

whitePaper | September 13, 2022

Companies are going digital, whether their IT infrastructure is ready or not. Digital transformation initiatives like migrating to cloud promise speed, adaptability and reduced costs to effectively respond to today’s real-time, customer-focused world.

Modern Risk Management for AI Models

whitePaper | September 15, 2022

The concept of Artificial Intelligence (AI) and Machine Learning (ML) dates back to the 1950s with researchers trying to use machines to simulate human intelligence in machines. However, their use in the financial sector has been limited. With enhanced customer service and mounting cost pressures, financial institutions (FIs) have now started to look at AI as a possible solution for improving cost and operational efficiencies.

Integrating CRM into IBM WebSphere Portal with Digital Data Connector