IBM Retail Solutions Guide

New technologies have permanently transformed how consumers communicate, interact and research - and how they choose and shop for goods and services. Agile innovators have taken advantage of technology to develop new business models, services and offerings that have disrupted the retail landscape and changed consumers’ expectations. Retailers must respond by finding new ways to understand, engage and serve consumers in an always-on tech-addicted world. The physical and digital worlds are converging and seamless shopping - true omni-channel retailing – are table stakes for today’s retailers. Mobile and social engagement is expanding to include the Internet of Things (IoT), where machines and wearable technology generate data from connected devices. Retailers that collect, secure and analyze this data can understand behaviors, trends and lifestyle trends. The power of insight is turning information into action. It’s only then that retailers can determine with confidence the best course of action for commerce, merchandising, marketing and operations, and create the right strategy for relevant customer engagement.

Spotlight

Nextiva

Nextiva is a leading provider of cloud-based business communication solutions. Its dynamic, easy-to-use tools are powered by NextOS, the all-in-one communication platform. The result? A unified communications solution that delivers real-time insight into the customer journey. Nextiva has revolutionized the way businesses interact with their customers and employees with a full suite of communications solutions, including Nextiva Voice, Nextiva Service CRM, Nextiva Analytics, Nextiva Surveys, and more.

OTHER WHITEPAPERS
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ARTIFICIAL INTELLIGENCE AT THE EDGE OF MANUFACTURING

whitePaper | November 1, 2021

Robotics, automation, Internet of Things (IoT), and data are not new in manufacturing. Manufacturing is one of the most data-rich and first industries piloting artificial intelligence at the edge. It’s been estimated, however, that about 95% of all industrial data goes unused. The reason? Legacy equipment and operational systems that tend to be proprietary and siloed are incapable of communicating with each other.

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Achieving Individual – and Organization- Value with AI

whitePaper | November 3, 2022

At Land O’Lakes, a member-owned cooperative agribusiness, farmers are using data and artificial intelligence to make smarter decisions. Over the past 30 years, corn farmers have used advances in bioengineering, chemicals, and analytics to boost their average yields by 50%, from 120 to 180 bushels per acre. T

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5 Brass tacks to achieve compliance with AI and ML

whitePaper | March 1, 2020

The lucrative business of banks selling their customers “financial advice” coupled with financial products has been in the spotlight recently with the events that have shaken up the banking and financial services world. The most notable ones are the investigations of the Royal Commissions into the misconduct of the banking and superannuation industry1 , the misconduct charges of £264 billion fined by EU on the top 20 banks2 , the Wells Fargo fake accounts scandal3 and the nearly 1000 cases of fraud reported to FINRA resulting in a fine of $61 Million in 20184 .

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The future of AI is hybrid

whitePaper | May 15, 2023

The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for compute,2 AI processing must be distributed between the cloud and devices for AI to scale and reach its full potential – just like traditional computing evolved from mainframes and thin clients to today’s mix of cloud and edge devices. A hybrid AI architecture distributes and coordinates AI workloads among cloud and edge devices, rather than processing in the cloud alone. The cloud and edge devices, such as smartphones, vehicles, PCs, and IoT devices, work together to deliver more powerful, efficient, and highly optimized AI.

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Conversational AI with Kore.ai

whitePaper | February 16, 2023

This technical white paper discusses the market trends, use cases, and benefits of Conversational AI. It describes a solution and validated reference architecture for Conversational AI with the Kore.ai Experience Optimization Platform on Dell infrastructure.

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Break Free From the Iron Triangle

whitePaper | April 16, 2020

The Iron Triangle or, as it is more commonly known, the project management triangle has influenced project teams for years. Summed up as “fast, good, or cheap.pick two,” the concept asserts that there are firm boundaries on what is possible to produce. The triangle metaphor implies there is no way to provide goods or services that are simultaneously on budget, on time, and of high quality because of the competing nature of these priorities.

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Spotlight

Nextiva

Nextiva is a leading provider of cloud-based business communication solutions. Its dynamic, easy-to-use tools are powered by NextOS, the all-in-one communication platform. The result? A unified communications solution that delivers real-time insight into the customer journey. Nextiva has revolutionized the way businesses interact with their customers and employees with a full suite of communications solutions, including Nextiva Voice, Nextiva Service CRM, Nextiva Analytics, Nextiva Surveys, and more.

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