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HOW TO REALIZE THE GOALS OF CONTEMPORARY IT SERVICE MANAGEMENT FRAMEWORKS

January 21, 2016

The concept of the service management frameworks emerged in 1990s with the surging need of having a process-oriented approach towards service management. Enterprises realized the strong need to focus on IT service management rather than the management of IT systems, with clear emphasis on continual improvement. Since then, the industry has seen the establishment of many industry organization- and vendor-led frameworks. Every industry practitioner who wants to learn about the existing and emerging IT services management frameworks and wants to know how to bring life to these frameworks in the real world.

Spotlight

Preempt

Preempt protects organizations by eliminating security threats. Threats are not black or white and the Preempt Platform is the only solution that preempts threats with continuous threat prevention that automatically adapts based on identity, behavior and risk. This ensures that both security threats and risky employee activities are responded to with the right level of security at the right time. The platform easily scales to provide comprehensive identity based protection across organizations of any size.

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HOW TO REALIZE THE GOALS OF CONTEMPORARY IT SERVICE MANAGEMENT FRAMEWORKS