How to choose the best CMS for customer experience management

January 1, 2019

We’ve come a long way since the days when a content management system (CMS) was simply a way to manage and update the content on your website. Today, a web CMS is just one type of technology you need to consistently deliver an excellent customer experience. While your web CMS is a crucial component, you must look at it as part of a larger customer experience management capability.

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DiCentral

"DiCentral’s services and solutions are singularly focused on B2B integration and used by many of the Fortune 1000, processing over $500 million in transactions for over 30,000 organizations worldwide. The company’s vertical expertise transcends Automotive, Retail, Distribution, Manufacturing, Pharmaceutical, Health Care, Energy and Financial Services. "

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Artificial Intelligence at the Heart of Business 4.0

whitePaper | February 16, 2023

Artificial Intelligence (AI) is answer to challenges that telecoms must face in a time of rapidly changing market requirements, but it is not easy to adapt immediately. Many requirements can be solved by experienced experts. Unfortunately, access to their knowledge is increasingly limited, their education is usually expensive, there are not enough of them, and they are not always able to respond with sufficient speed.

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Evolution of IT Research Report

whitePaper | July 23, 2020

LogicMonitor asked 500 global IT leaders from across the globe how their departments are evolving to maintain SLAs and business continuity amidst the 2020 global pandemic.

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AI-driven Personalizationin Digital MediaPolitical and Societal Implications

whitePaper | December 6, 2019

Machine learning (ML)-driven personalization is fast expanding from social media to the wider information space, encompassing legacy media, multinational conglomerates and digital-native publishers: however, this is happening within a regulatory and oversight vacuum that needs to be addressed as a matter of urgency. Mass-scale adoption of personalization in communication has serious implications for human rights, societal resilience and political security. Data protection, privacy and wrongful discrimination, as well as freedom of opinion and of expression, are some of the areas impacted by this technological transformation.

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Embedding AI-powered Analytics Into Your Application

whitePaper | September 28, 2022

Your customers need more than dashboards. They need instant, actionable insights and analytics. And you need to offer more than basic analytics to futureproof your application. Learn how embedding AI-powered analytics gives you a sustainable competitive advantage. Download the complete guide today.

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Upcoming European AI Regulation: What to expect & how to prepare

whitePaper | July 20, 2022

In recent years, the use of AI in organisations has drastically increased. As a result, lawmakers around the world have been paying close attention to the developments in the field of AI too. While there is no comprehensive legal body in Switzerland and the EU that regulates the use of AI today, there are clear signs that Swiss and European organisations should prepare for stricter regulation.

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Powering Contact Center Transformation by using Intel AI

whitePaper | September 23, 2022

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and go for different brands.

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Spotlight

DiCentral

"DiCentral’s services and solutions are singularly focused on B2B integration and used by many of the Fortune 1000, processing over $500 million in transactions for over 30,000 organizations worldwide. The company’s vertical expertise transcends Automotive, Retail, Distribution, Manufacturing, Pharmaceutical, Health Care, Energy and Financial Services. "

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