How Consumer Views of AI are Shaping the Customer Experience Journey

April 10, 2019

For those of us who have spent a career working in marketing, marketing tends to be a position that there tends to be lots of turnover in CMO positions. I’ve been lucky that I’ve had pretty long tenures in various positions, and I have to tell you how excited I am to be at Interactions.

Spotlight

KLA Laboratories, Inc.

Founded in 1929, KLA Laboratories is a projects and services company providing award-winning, turnkey solutions for networks, premise cabling, operational technology, IoT, wireless networks, collaboration, audio/video, and event production. From concept to completion, KLA Laboratories prides itself on detailed design, consulting, project management, and on-time completion for any size project, anywhere.

OTHER WHITEPAPERS
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Delivering Exceptional Customer Experience Through Your Contact Center

whitePaper | October 3, 2022

Contact center associates deal with complex incall tasks, across multiple systems. High staff turnover is common, and training up new staff can take weeks or even months. These challenges can quickly begin to affect engagement, performance and KPIs. With a cohesive digital strategy, your Digital Workforce has instant access to all customer information from one system, meeting the customer’s expectation of immediacy.

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Microsoft Power Apps, Microsoft Power Automate and Microsoft Power Virtual Agents Licensing Guide

whitePaper | June 2, 2022

Licensing programs are channels where you can buy Power Apps, Power Automate and Power Virtual Agents. You can license Power Apps, Power Automate and Microsoft Power Virtual Agents through Microsoft Volume Licensing (VL), Cloud Solution Provider program (CSP), and/or Web Direct (MOSP) programs. In Volume Licensing, Power Apps and Power Automate are available through:

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AI in Retail Marketing

whitePaper | August 18, 2021

Among retail marketers, a reliance on traditional business intelligence tools has left the intuitive decision-making in the hands of the marketing team. Download this guide to learn how to solve this AI dilemma.

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Applying Artificial Intelligence to Built Environments through Machine Learning

whitePaper | January 5, 2020

Machine learning (ML) is an application of artificial intelligence (AI) that allows systems to automatically learn and improve from exposure to more data without being explicitly programmed. ML focuses on the development of computer programs that can access data and use it to learn for themselves.1 While AI represents the broader concept of machines being able to carry out tasks in an intelligent way, machine learning is a current application of AI based on the idea that we can give machines access to data, and they can use that data to learn for themselves.

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Unlock Business Value Through the Combination of Analytics and Artificial Intelligence

whitePaper | June 9, 2022

Artificial Intelligence (AI) powered Analytics is taking data management to the next level for almost all industry sectors without having to rely on technical staff or data scientists. Technology is helping create blue ocean opportunities amidst red ocean realities.

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WHAT JOBS ARE AFFECTED BY AI?

whitePaper | December 15, 2019

The debate between experts over how automation will affect the future of work has been one of the most active cottage industries in labor economics in recent years. Numerous scholars forecast major disruptions of human work; others minimize those impacts. And yet, the field has nevertheless managed to generate a number of shared insights, with none more consistent than the finding that least welloff will suffer automation’s greatest shocks on the labor market.

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Spotlight

KLA Laboratories, Inc.

Founded in 1929, KLA Laboratories is a projects and services company providing award-winning, turnkey solutions for networks, premise cabling, operational technology, IoT, wireless networks, collaboration, audio/video, and event production. From concept to completion, KLA Laboratories prides itself on detailed design, consulting, project management, and on-time completion for any size project, anywhere.

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